purchased item not downloaded
Hi I recently purchased the Frozen HD movie and extras. they were two seperate downloads however the extras repeatedly said error and did not download. How can I get this that I purchased?
User profile for user:
sheila_m.
User level:
Community Specialist
Hello JessnaveryM,
I would be eager to download and watch to the extras as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the extras do not download after following the steps in that article, I recommend trying to download the extras from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the movie, you will not be charged again. You can find the steps to do this in the section titled "Download previous purchases on Mac or PC " in the following article:
http://support.apple.com/kb/ht2519
If you are still not able to download the movie, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.