HT3798: About iPod Software 2.0.2 and later for iPod classic 160GB (Late 2009)

Learn about About iPod Software 2.0.2 and later for iPod classic 160GB (Late 2009)
Peter Feer

Q: My iPod Classic 160GB - purchased used on eBay - will not stop syncing on the device, but iTunes says it has completed.  Help!

My iPod Classic 160GB will not stop syncing... iTunes 11.1.5 (5) says it has completed the sync, but on the iPod screen it says:

 

"Synchronizing, Do Not Disconnect"

 

This has been going on for hours and hours.  Spotlight on my iMac shows a message that says "Indexing iPod" and has a streaming dialog box that just continously reports that it is "Estimating Indexing Time" again for the past several hours.

 

Help!

 

Thanks,

 

Peter

Posted on Mar 6, 2014 1:45 PM

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Q: My iPod Classic 160GB - purchased used on eBay - will not stop syncing on the device, but iTunes says it has completed.  Help ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Mar 8, 2014 6:40 AM in response to Peter Feer
    Community Specialists
    Mar 8, 2014 6:40 AM in response to Peter Feer

    Hello Peter,

     

    Thank you for the details of the issue you are experiencing with syncing your iPod classic.  I found a few steps in the iPod classic User Guide that I recommend for the issue you described:

     

    1. If you want to disconnect iPod classic, but you see the message “Connected” or “Sync in Progress”
      • If iPod classic is syncing music, wait for it to complete.
      • Select iPod classic in the iTunes device list and click the Eject button (C).
      • If iPod classic disappears from the device list, but you still see the “Connected” or “Sync in Progress” message on the iPod classic screen, disconnect iPod classic.
      • If iPod classic doesn’t disappear from the device list, drag the iPod classic icon from the desktop to the Trash (if you’re using a Mac), or if you’re using a Windows PC, eject the device in My Computer or click the Safely Remove Hardware icon in the system tray and select iPod classic. If you still see the “Connected” or “Sync in Progress” message, restart your computer and eject iPod classic again.

     

    You can find those steps on page 48 of the iPod classic User Guide:

    iPod classic User Guide

    http://manuals.info.apple.com/MANUALS/1000/MA1195/en_US/iPod_classic_160GB_User_ Guide.pdf

     

    If you continue to experience issues with your iPod classic, I recommend the steps in the iPod classic Troubleshooting Assistant:

    iPod classic Troubleshooting Assistant

    https://www.apple.com/support/ipod/five_rs/classic/

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.