Need SERIOUS help for iphone 4s stuck in factory reset and restore!!

Question

Need SERIOUS help for iphone 4s stuck in factory reset and restore!!

Literally I have had a useless brick of a phone since March 1st, while I was just scrolling through my Facebook app my phone shut down (which hasn't been all that unusual lately but definitely not frequent) so I plugged it into the charger and saw the apple logo light up after a couple of minutes like maybe it was dead even though I know it wasn't. It lit up for a few seconds and then went black again. As soon as I took it off the charger it would go black. I plugged it into my dads laptop to check if it was my cord and it turned on completely to my lock screen and the battery said 100%, but as soon as I took it off the charger it went black again and has never turned on since then.

Obviously I went and factory reset it on itunes, but now it won't restore it. It will sometimes connect to itunes right away, and other times it won't recognize it for hours no matter what. It stays lit up with the connect to itunes screen while it is plugged in, which it turns on right away when connected. Restore goes fine until "Waiting for Iphone" step, it gets stuck here and cites Errors 21, 4005, and very rarely 11. I think the problem is that it like disconnects itself during this step, I can hear the little sound it makes when it disconnects and reconnects.

I seriously have run out of options and I have done EVERYTHING listed anywhere on the internet pertaining to itunes restore errors. I have an HP running Windows 8 btw. Newest Itunes, and the newest update is what is attempting to be uploaded to my phone. Sorry this is so long I really do need someones help. There is no Apple store around me whatsover and I don't have another phone to call Apple.

iPhone 4S, iOS 7.0.6

Posted on Mar 6, 2014 1:57 PM

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Answer 1

Best reply

wegras

Level 6

15,305 points

Mar 6, 2014 2:00 PM in response to smophiesutton

This is the closest recovery options for the situation you describe

http://support.apple.com/kb/TS3281

if this doesn't help google DFU

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Answer 2

Mar 6, 2014 2:05 PM in response to wegras

Thank you for replying Peter! I'm going to continue searching. This is my diagnostics results if that helps?

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard HP Pavilion g6 Notebook PC

iTunes 11.1.5.5

QuickTime 7.7.5

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00B5B8700BE5F7F0

Current user is not an administrator.

The current local date and time is 2014-03-06 16:02:49.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {D4DD6D4F-C747-4136-93DA-A51966EACA26}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {90D633E8-617B-4E66-9DB1-81955C535682}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {B36BD41C-BA48-43C2-97A5-AF9DA92FC3B1}

Description: Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter

IP Address: 100.65.0.174

Subnet Mask: 255.255.254.0

Default Gateway: 100.65.0.1

DHCP Enabled: Yes

DHCP Server: 100.65.0.1

Lease Obtained: Thu Mar 06 15:30:21 2014

Lease Expires: Thu Mar 06 17:30:21 2014

DNS Servers: 100.65.0.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-03-06 16:01:59.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

E: hp DVDRAM GT80N, Rev R102

Drive is empty.

**** Device Connectivity Tests ****

iPodService 11.1.5.5 (x64) is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod touch (2nd generation) running firmware version 4.2.1

Serial Number: 8R949H5P75J

iPhone 4S running firmware version 7.0.4

Serial Number: C39HQ0UGDTC1

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

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Answer 3

wegras

Level 6

15,305 points

Mar 6, 2014 2:12 PM in response to smophiesutton

sorry but not in the least this not Apple technical support we are all users .

a hint as a long time Windows user ,suggest you make youself administrator status

have you followed the document above

GOOGLE DFU

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Answer 4

KiltedTim

Level 10

195,333 points

Mar 6, 2014 2:12 PM in response to smophiesutton

If it powers on when you connect it to a computer or wall wart, and immediately powers off when you disconnect it, you have a hardware problem.

Get the phone replaced.

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Answer 5

Mar 6, 2014 2:30 PM in response to KiltedTim

Thanks, I think I've finally come to that conclusion. Peter, I am the only account and I'm admin idk why it says that. I read through the steps and I tried those things already repeatedly. I have been putting it in DFU but I might not be doing it right.

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