HT202185: Verizon online support

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dillon_214

Level 1 (0 points)

Q: I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

iPhone 5c, iOS 7.0.6, Verizon

Posted on Mar 6, 2014 2:06 PM

I have this question too

Q: I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi ... more

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by sberman,

sberman Mar 6, 2014 2:10 PM in response to dillon_214
Level 8 (41,090 points)

Mar 6, 2014 2:10 PM in response to dillon_214

Did you remove and replace the SIM card properly? This is the guide:
http://support.apple.com/kb/HT5163
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by dillon_214,

dillon_214 Mar 7, 2014 10:10 AM in response to sberman
Level 1 (0 points)

Mar 7, 2014 10:10 AM in response to sberman

Thanks for responding, but yes I have out it in correctly and everything it also says I have Verizon and I have bars but when I turn off wifi it says "1x" and doesn't load anything.
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by IdrisSeabright,

IdrisSeabright Mar 7, 2014 10:13 AM in response to dillon_214
Level 9 (59,750 points)

iPhone

Mar 7, 2014 10:13 AM in response to dillon_214

Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? If that doesn't work, try resetting the network settings. Settings>General>Reset>Reset Network Settings.

If that fails, you may possibly have damaged the SIM. Verizon will need to give you a new one.

Best of luck.
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HT202185: Verizon online support

Q: I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

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by sberman,

by dillon_214,

by IdrisSeabright,

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