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Itunes 11.1.3.8 Crashing after plugging in unrecognized devices

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.3.8

Application Timestamp: 5274a87d

Fault Module Name: WebKit.dll

Fault Module Version: 7537.60.11.25

Fault Module Timestamp: 52dd8d83

Exception Code: c0000005

Exception Offset: 00050d98

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Hello, i have some new iphones from family friends im trying to plug in. Itunes opens fine without any unrecognized devices plugged in, once an unrecognized iphone is plugged in it crashes upon trying to open iphone data. All the unrecognized iphones are restored and left at the begginning setup process. It will crash with an iphone 4, iphone 4s and iphone 5s.

iPhone 5s, Windows 7

Posted on Mar 6, 2014 3:18 PM

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Itunes 11.1.3.8 Crashing after plugging in unrecognized devices

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