iTunes has stopped working - Windows 7 32 bit
Upon opening iTunes, I recieve the message "iTunes has stopped working"
I've seen this issue many times in the forums, but no solutions I've seen have helped.
Here's the error:
| Problem Event Name: | APPCRASH |
| Application Name: | iTunes.exe |
| Application Version: | 11.1.5.5 |
| Application Timestamp: | 53073d6a |
| Fault Module Name: | StackHash_399a |
| Fault Module Version: | 6.1.7601.18247 |
| Fault Module Timestamp: | 521ea91c |
| Exception Code: | c0000374 |
| Exception Offset: | 000c3873 |
| OS Version: | 6.1.7601.2.1.0.768.3 |
| Locale ID: | 1033 |
| Additional Information 1: | 399a |
| Additional Information 2: | 399a7f3b15ac22dde423c3b04d197d8a |
| Additional Information 3: | 197e |
| Additional Information 4: | 197e912f69e027b7722b3f15ed9dc5f2 |
As the title says, this is on a Windows 7 32 bit machine.
Additional info
- iTunes worked properly until I exchanged my antivirus software for AVG free 2014
- iTunes still fails to open after turning disabling AVG
- iTunes fails to open with or without internet connection (this doesn't apear to be a Store or download related issue)
- Reinstallation of iTunes and QuickTime have not solved the issue
- QuickTime player also fails to open (error message below)
| Problem Event Name: | APPCRASH |
| Application Name: | QuickTimePlayer.exe |
| Application Version: | 7.74.80.86 |
| Application Timestamp: | 5180e5b5 |
| Fault Module Name: | StackHash_f6d2 |
| Fault Module Version: | 6.1.7601.18247 |
| Fault Module Timestamp: | 521ea91c |
| Exception Code: | c0000374 |
| Exception Offset: | 000c3873 |
| OS Version: | 6.1.7601.2.1.0.768.3 |
| Locale ID: | 1033 |
| Additional Information 1: | f6d2 |
| Additional Information 2: | f6d2116f39c1c8d0f15d4198bf8ced3e |
| Additional Information 3: | 0a36 |
| Additional Information 4: | 0a36d16220768575895a476067fcfb65 |
- Reputable registration fix doesn't help
- Running as administrator doesn't help (neither iTunes nor QuickTime)
- iTunes will open in a breif window of time immediately after computer reboots
I've tried all basic troubleshooting and other solutions to similar issues, nothing has helped
iPod nano, Windows 7, HP 635