Q: I just bought a Sony Cybershot camera, DSC-W710. I have pictures in the memory card in the camera but I am unable to download my images using the USB connection. Any suggestions?

Nope - maybe if you actually shared some details someone could help

What version of iPhoto? Of the OS? why can't you import form it? what exact error messages do you get? Are you shooting RAW or JPEG?

LN

cameras usually come with a DVD  "installer". Have you run this installer on your computer ?

clodo9 wrote:

 

cameras usually come with a DVD  "installer". Have you run this installer on your computer ?

That generally is NOT a good idea - once details are known one can actually answer the OP rather than make wild and unlikely guesses - in very few cases is the manufacture's software needed or helpful and  it can be detrimental
- so the better procedure is to gather facts and then make Appropriate suggestions based on kn oledge rather than make low probability guesses without having the facts

LN

alternative:

if you have a scanner-printer connected to your computer, you can use the "card"reader" these all-in-one usually have. Get the pics by using the "Image Capture" app. on your computer.

If your camera was other than Sony, there would be a good chance it'd be using an SD card which is directly "pluggable" on an iMac.

I say this because your Sony cam probably uses a "Memory Stick" card, which will be pluggable in the "MS" slot of your scan-copier.

larry,

cameras, like scanners, printers, etc. come with an installer that allows the computer to "communicate" with the "machines".

Granted, these dvd installers also come with a lot of "apps" you won't need ( for instance, the "image editors" from panasonic, sony, canon, etc.).

But installer dvds from serious makes like sony will NOT put any computer at risk.

Clodo9

Unfortunately you constantly argue but simply do not understand how the Mac and iPhoto work

To help the OP it is necessary to know what they have and what they are doing

Nothing on the disk that comes with the camera will help with using it with iPhoto and it might interfere with using the camera with iPhoto. Nothing in iPhoto depends on or uses anything on the DVD that comes with the camera

It is nor a good idea to post answers that you have no idea about especially when your advice could cause the camera not to work with iPhoto. Although usually it has no effect

Until the OP answers a few basic questions about what they have and how they are using their camera there is no valid answer to their question

LN

PS given that it is a newer Sony camera it is most likely that it uses either memory sticks or SD cards. And today everyone I know has moved from Memory Sticks to SD cards. But once again until the OP actually shares details every answer is just a guess and guesses are not good advice

the installer dvd has nothing to do with iphoto.

it has to do with the "recognising" of the camera by your computer, hence the communication between the two.

Ever try to "plug in" a copier-scanner without first "installing" it ???

KimEfromnc

Unfortunately some sad folks like to come to the forum not to help but simply to pick arguments for their own amusments.

No digitial still camera by any major maker requires installing drivers from a CD or DVD. None.

The same is true of many scanners and copiers too, in the hands of a knowledgeable computer user. People running older systems that they don't understand or know how to use will disagree, of course, if they choose to be argumentative. Personally, I ignore usch people.

The common causes for your issue are

1. A USB fault. That might be a damaged cable, an issue with the USB ports on your computer or your camera. Easiest way to check: swap the cables, try a different port, make sure your camera is on and charged

2. Try use a USB Card Reader or the Card Reader port on your Mac, if it has one.

3. Another possibility is that the camera card may need to be reformatted - you do this with the camera only.

The camera software has nothing to do with the computer or iPhoto "recognizing" the camera. Loading it can not help and in a few cases can cause problems. So at best it is an unccessary step and at worst can make things worse. Driven the requested information ther is a correct safe answer. Without it only guesses can be made and I strongly recommend that you do not trust your photos to guesses. Especially from a proven unknoledgeable poster.

LN