Comcast email not working on my iphone or ipad

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Comcast email not working on my iphone or ipad

does anyone know how to get a second comcast email profile set up on the iphone and ipad? I have two comcast.net email profiles. I have had both of them on my iphone and ipad. After an update one of the profiles stopped working. I had to delete them and then readd them. However, i can only add one. Either one works just fine but If i try and add the second i get an error that the username or password is incorrect.

Does any one know how to solve this?

iPhone 5, iOS 7.0.6

Posted on Mar 6, 2014 5:02 PM

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Answer 1

Mar 6, 2014 5:14 PM in response to Teancum

Yes, enter the correct username and password. That message comes from Comcast, not from the phone or the iPad. So even though you think it is right, Comcast disagrees with you.

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Answer 2

Teancum Author

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Mar 6, 2014 9:09 PM in response to Lawrence Finch

I spent an hour with comcast today. We reset my password. Upon doing soe the second email profile worked on the phone and the first one that was on there stopped working immediately. When i reset the password on the first one i could add it and upon doing so it worked and the second one quit. Comcast checked their side and everything works fine. I can log in to comcast online without reseting the passwords but i cannot have them both work on the iphone simultaneously. They will both work in outlook but not the iphone. I believe it is an iphone issue.

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Answer 3

Mar 7, 2014 3:54 AM in response to Teancum

You can believe it is an iPhone issue, but you would be wrong. There are millions of comcast customers with phones who do not have this problem. It may be that you have created 2 SMTP server settings where you only need one. Both accounts can use the same outgoing server.

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