Hi there,
Recently I upgraded my iPad 2 to the latest version but lost all my pictures and videos. I remember saving it before it started but cannot locate where it saves them. Will appreciate your help.
Thanks
GraceOllubukola
iPad 2
Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You will be asked twice if you want to erase iPad
3. Slide to set up
4. Select Language
5. Select Country
6. (a) Use Location Service (b) Don't use Location Service
7. Choose Wi-Fi Network
8. Enter Wi-Fi password
9. (a) Setup as new (b) Restore from iCloud Backup (c) Restore from iTune Backup
10. Select "Restore from iTune Backup"
11. You will be instructed to connect to iTune (computer)
On computer
12. Two options offered
13. (a) Set up as new iPad (b) Restore from backup (a list of backup will be shown)
14. Select Restore from backup and select the backup
15. Continue
16. Restoring iPad from backup
17. The settings for iPad restored
Restore from iCloud Backup
1. Settings>General>Reset>Erase all content and settings
2. Tap Erase
3. You'll see Apple logo and progress bar
4. Hello
5. Slide to set up
6. Set language
7. Set country
8. Choose Wi-Fi network; enter Wi-Fi password
9. (a) Use Location Service (b) Don't Use Location Service
10. Select option
11. (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
12. Selected Restore from iCloud Backup
13. Enter password for iCloud
14. Agree to Terms and Conditions
15. Setup Apple ID
16. Select backup
17. Restoring from iCloud
18. Hello
19. Restore Completed. Your iPad was restored successfully. There are just a few more steps to follow and then you're done!
20. Continue
21. Finish setting iCloud enter Password
22. Updating iCloud settings
23. Create a Passcode
24. Welcome to iPad
25. Get Started
26. Restoring Apps and Media
27. Enter Apple ID and Password
28. Notice: Restore Incomplete, some items could not be downloaded from the Store. If they are on your computer, you can restore them by syncing with iTune
29. Connect iPad to iTune to sync with computer
30. Sync Music, Videos and Album Artwork
Hi.
Thanks, i tried to recover via I cloud but couldn't find any of my old stuff, so I tried again via iTunes, I connected it to a computer as instructed but I got a different message. It says: apple Ipad 0 files. That it couldn't find any photos or videos on this device.
Please help, getting frustrated now.
iPad 2
Looks like you did not backup to either iTune or iCloud.
Backup and restore
You said that you 'remembered saving it' before the update started. Do you mean that you backed up your iPad to the cloud or to your computer's iTunes - did you do the update directly on your iPad or via your computer's iTunes ?
If you took a backup then you've tried restoring to it - backups and restores : http://support.apple.com/kb/HT4079 ?
Or did you manually copy the photos and videos off the iPad to your computer e.g. http://support.apple.com/kb/HT4083 ? By default on a PC they would have been copied over to the 'My Pictures' folder on your computer. If you don't have a backup and you had copied them off your iPad and you can find them on your computer then you can sync them back to your iPad : http://support.apple.com/kb/HT4236
And where/when are you now getting the 'apple iPad 0 files' ? Your computer's iTunes, windows camera wizard on a PC ?
I backed up to my computer's iTunes. Update was done via my computer's iTunes as instructed.
Have you've tried restoring to that backup ?
Backups and restores : http://support.apple.com/kb/HT1766
And the pictures/videos were taken with the iPad - if they had originally been synced to your iPad from a computer then they won't have been included in the backup.
On your computer go to Edit>Preference>Device and see if there's any backup (tap to enlarge image)
Really appreciate your help. However, I cannot find where to edit on my acer computer, have checked all the icons.
Did you download and install iTunes on your computer?
No iTune on computer = no iTune Backup
No. I just follow the process to upgrade when I did it. I remember I when I was told to connect to a computer to backup my stuffs, it was on iTunes and it sync for a long time.
What happen when you re-sync with your computer?
I did then but can find it now. Did some installation on my laptop recently, may be during the process the iTunes must have been deleted because I can't find it now.
What happen when you connect your iPad to your computer?
It saying: Apple ipad 0 file..that no photos or video found.
After upgraded my ipad 2 I lost all my pictures and videos
