iTunes keeps crashing on my desktop since 11+ and iOS 7 were installed

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Level 1

4 points

iTunes keeps crashing on my desktop since 11+ and iOS 7 were installed

So I did the searches, I tried placing the QT movie in the other x386 folder and adding the path environmental variable and still no change.

I have added Evernote, Slideshark on my iDevices and on my desktop an application called Reflector. But iTunes became twitchy once I installed iOS 7. Additionally I can not update iTunes either, the file will download and then crash at the end so I'm stuck with the current version of iTunes which is 11.4 something (again, I can't get into it to see what it is anymore).

I'm VERY frustrated at this point, why did I ever bother to "upgrade" as since then there's been nothing but trouble...

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.3.8

Application Timestamp: 5274a87d

Fault Module Name: WebKit.dll

Fault Module Version: 7537.60.15.2

Fault Module Timestamp: 52fc32ab

Exception Code: c0000005

Exception Offset: 00050d98

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

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C:\Windows\system32\en-US\erofflps.txt

iPhone 5, iOS 7.0.6, iTunes 11.4 or so, Windows 7 desktp

Posted on Mar 7, 2014 7:08 AM

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Answer 1

AndrewS_816 Author

Level 1

4 points

Mar 7, 2014 7:13 AM in response to AndrewS_816

Oh, and no iTunes still continues to error and close when I try to start in Safe Mode as well. Same issue...

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Answer 2

AndrewS_816 Author

Level 1

4 points

Mar 7, 2014 10:43 AM in response to AndrewS_816

I ended up following the complete uninstallation directions, taking ownership of the subdirectories and manually killing them all, etc. I then reinstalled iTunes, now at 11.1.5.5 x64.

NOTE: The first iTunes download link sent me to the 32 bit version and not 64 which is what I needed; that needlessly wasted 40 minutes of download time so be sure to search specifically for the version you'll need.

I'm now restoring and backing up my devices and I will "attempt" to reinstall Evernote and see if it works, then the next app, etc., etc. So for me only a complete reinstallation worked to recover.

Good luck!

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