HT204088: See your purchase history in the iTunes Store on a Mac or PC

Learn about See your purchase history in the iTunes Store on a Mac or PC

gmarr25

Level 1 (0 points)

Q: I checked my purchase history and i have 0 purchase history in my account, i'm trying to download FREE apps to my phone and it asks me to sign in (i have my card info updated) but its declined. I DON'T GET IT!!

Can it be because i have to update my software?

iPhone 5s, iOS 7.0.6

Posted on Mar 7, 2014 10:06 AM

I have this question too

Q: I checked my purchase history and i have 0 purchase history in my account, i'm trying to download FREE apps to my phone and it ask ... more

All replies

Helpful answers

by griff w,

griff w Mar 9, 2014 9:52 AM in response to gmarr25
Level 4 (3,496 points)

Mar 9, 2014 9:52 AM in response to gmarr25

Hi there gmarr25,

It could be that your card information is entered incorrectly. You can use the information in the article below to verify that.

iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646

If you want to remove your card from your account all together, take a look at the article below.

iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918

-Griff W
Reply options

Link to this post