Contact your help desk with this information: cannot create connection file “CitrixID”

Question

Contact your help desk with this information: cannot create connection file “CitrixID”

Has anyone overcome an issue with logging in to a Citrix server and getting the following message: Contact your help desk with this information: cannot create connection file “CitrixID”? I can log on, but once logged in, the apps available to me will not launch. All worked fine before I upgraded to OS X Mavericks. I do a lot of foreign travel and Citrix kept me connected to the office. Unfortunately, our IT team aren't really "Mac Guys" so they are just as perplexed as I am. I have deleted and deleted Citrix Receiver several times as posts on other sites recommended, but to no avail.

MacBook Air, OS X Mavericks (10.9.2), Company using CITRIX XenApp 6.0

Posted on Mar 7, 2014 11:49 AM

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Answer 1

FoxFifth

Level 10

468,819 points

Mar 7, 2014 1:49 PM in response to BlackHorse5.0

There are some discussions on the citrix forum that may help if you haven't already seen them. Here are two and there are likely more:

http://discussions.citrix.com/topic/325359-reciever-117-cannot-write-connection- file-usersnamelibraryapplication-supportcitrix-receivermodules/

http://discussions.citrix.com/topic/302900-reciever-1143-cannot-write-connection -file-userschristinalibraryapplication-supportcitrix-receivermodules-error-numbe r-30/

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Answer 2

Sep 25, 2014 12:15 PM in response to BlackHorse5.0

BlackHorse 5.0, were you able to resolve this? I am having the same problem and my HelpDesk doesn't really "do" Mac so they have not yet been able to h help. I unfortunately did not find FoxFifth's links helpful as they were not referring to OS X Mavericks. I used to use Citrix without any issues, UNTIL I installed OS X Mavericks, and then the same you thing you describe happens to me...I have deleted, emptied caches, reinstalled too many times now, and am about to just give up. Can I go back to earlier OS? 🙂

Any guidance would be much appreciated!!!

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