Quicktime Plug-in for All Users on Windows 7

We are having this issue, too. I did not even realize it was an issue until recently, when someone put in a helpdesk ticket about it. Apparently, we've had this issue for a long time and nobody bothered telling us.

This is something that needs to be resolved. This thread was started in 2014, and we are now in 2015. The thread is over a year old with no resolution.

In reading the original post it indicates that when logged on with a different account is when the problem appears. Based on that wouldn't it seem to be an Administrator permissions issue? Also I read one time that to install QuickTime on multiple computers at once requires some form of license from Apple, but have no knowledge on how that works.

The screen shot posted looks like PBS http://www.pbs.org/ when going to that website the videos seem to be handled with JW Player 6.11.4920 (Ads Edition) though I don't have that player on the computer, it appears to be generated within the website.

We actually found a solution to this today. However, it does not negate the fact that Apple still needs to fix the issue.

The problem is described in detail at this link: https://www.404techsupport.com/2009/04/a-quick-fix-for-a-quicktime-problem/

The brief detail: delete the registry key HKCU\Software\Apple Computer, Inc.\QuickTime and everything within it in the default ntuser.dat (located at C:\Users\Default\ntuser.dat). As of today, we have a script that does this for us whenever we deploy a new computer. It's part of a setup script that we run on all new computers.

When a user uses QuickTime for the first time, the key will be recreated -- complete with the correct path listed in the FolderPath registry key.

The problem occurs because Sysprep's CopyProfile copies the above key from the Administrator profile to the Default profile. CopyProfile is the official, Microsoft-approved method of creating a default profile, so Apple needs to address the issue. The FolderPath registry key really serves no useful purpose anyway since it can be recreated on-the-fly, so Apple could easily eliminate it to fix this issue.

Complete nonsense and incompetence, with you and the school department. I posted on QuickTime permissions regarding [programmatically set] years back and how it involved administrative permissions numerous times. Your link is also from 2009. It has nothing at all to do with the registry. I've posted here for years and have to read your pathetic post. And Apple suppose to do something with Windows permissions. Your post is the worse I can ever recall reading here. As far as trying to put down QuickTime and make yourself look smart by finding some link that is half based.

Jacumba, rather than resorting to childish personal attacks, it may be in everyone's best interest if you posted constructively.

To your post:

(a) You are wrong about the QuickTime plug-in needing administrative privileges or anything of the like. QuickTime and its browser plugin work with both standard users and administrator users. Permissions are not the issue.

(b) You are wrong about why the date of the article matters. While you are technically correct that the article is from 2009, the problem is actually this: the bug existed in 2009, and it continues to exist in 2015. Apple has refused, for six years, to fix this glaring problem with its software.

(c) You are wrong about "Windows permissions." Apple doesn't need to do anything with "Windows permissions." Apple just needs to fix this problem with its software.

(d) You are wrong about the solution that I posted not being a fix. Indeed, implementing the solution that I posted fixes the problem experienced by the original poster. If you worked in IT, you would be able to test it yourself.

Jacumba, I look forward to hearing better posts from you in the future, hopefully with less childishness and pettiness. As you obviously do not work in IT, I am not sure why you even care about seeing this issue, but if you still feel the need to chime in from time to time, please do so as an adult would do.

Thanks.

I just ran into this problem today, non-admin user where the plug-in had a question mark in the browser but worked fine for admin account. I was able to resolve it by deleting the HKCU\Software\Apple Computer, Inc.\QuickTime registry key as you suggested. I had Sysprep'd my systems with <CopyProfile>true</CopyProfile> but the weird thing is it works on other systems but not this one. Anyway, thanks for the info for the fix.

Are the other machines and that machine using the same image? If so, I have no clue what the difference would be.

I think if you install QuickTime but do not open it in the image, the registry key will not be created in the Administrator profile and will thus never be copied the default profile. That's the only way I can think of to reconcile the difference, assuming they are using slightly different images. :\

The original post from over a year ago, go-san stated that when logged on with a different user account the videos would not play, which would indicate permissions, and was my first thought while reading the post. After clicking on the link to PBS I found that they are no longer even using QuickTime as the media player for their website.

I then worked permissions and found that I could no longer duplicate [programmatically set] as I once could several years ago. Where now when changing permissions it denies even opening the QuickTime control panel. When it once did it had nothing to do with the registry.

So basically it seems that the original poster was trying to get all computers on a network to work with QuickTime browser mime settings, that he or she had as an administrator, whether licensed or not to do so.

Anyway post the website you are now referring to.

Loosus could you share your script?