Why when I try to download my digial copy of a movie, itunes keeps prompting me to sign in to redeem my code but I am already signed in and I cannot get pass the sign in screen?????

Why when I try to download my digial copy of a movie, itunes keeps prompting me to sign in to redeem my code but I am already signed in and I cannot get pass the sign in screen?????

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 7, 2014 5:06 PM

Reply
1 reply

Mar 10, 2014 2:46 PM in response to kvnkines

Hi kvnkines,


Welcome to the Support Communities!


The article below explains how to redeem an iTunes Gift Card.


The terms and conditions are usually printed on the back of the card.


If you have a specific question about a card, follow the information in the articles below to contact iTunes Store Support.


iTunes Store: How to redeem a code

http://support.apple.com/kb/ht1574


If you have trouble redeeming your code, this article may help:


iTunes Store: Invalid, inactive, or illegible codes.

http://support.apple.com/kb/TS1292


Cheers,



- Judy

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why when I try to download my digial copy of a movie, itunes keeps prompting me to sign in to redeem my code but I am already signed in and I cannot get pass the sign in screen?????

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.