HT201407: If you can't activate your iPhone

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sammymanfai
Level 1 (0 points)

Q: The i-phone cannot turn off

My 4S i-phone cannot turn off, apple icon keep appear on the screen.

iPhone 4S, iOS 7.0.6

Posted on Mar 7, 2014 5:46 PM

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sammymanfai

Q: The i-phone cannot turn off

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  • by AnaMusic,

    AnaMusic AnaMusic Mar 7, 2014 5:47 PM in response to sammymanfai
    Level 9 (57,248 points)
    Mar 7, 2014 5:47 PM in response to sammymanfai

    Welcome to the user to User Technical Support Forum provided by Apple.

     

    First try a Reset  ( No Data will be Lost )

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons

     

    If no joy... Try a Restore...

     

    1: Connect the device to Your computer and open iTunes.

     

    2: If the device appears in iTunes, select and click Restore on the Summary pane.

     

    Restoring  >  http://support.apple.com/kb/HT1414