HT201836: How to restart your Apple TV
Learn about How to restart your Apple TVQ: My Apple TV keeps showing on the TV screen a white cable coming from the Apple TV to ITunes. There is nothing at all coming from t ... My Apple TV keeps showing on the TV screen a white cable coming from the Apple TV to ITunes. There is nothing at all coming from the Apple TV unit itself - no flashing light, nothing. We have connected to the Apple computer - no success. more
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Helpful answers
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Mar 7, 2014 8:03 PM in response to phillip146by vazandrew,Did you follow the steps exactly? Removing all cables, then connecting via micro usb. If you have a 3rd gen device you need to connect the power following micro usb.
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Mar 7, 2014 8:30 PM in response to vazandrewby phillip146,TThis did not help. Did all that again and the computer still doesn't recognise the Apple TV.
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Mar 7, 2014 8:32 PM in response to phillip146by vazandrew,Is your computer and iTunes up to date? Make sure you are plugging into the computer directly and not a keyboard port or USB hub. Try a different cable.
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Mar 7, 2014 8:36 PM in response to vazandrewby phillip146,Thanks. As I said it still isn't responding. This is my first time using this support.
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Mar 7, 2014 8:38 PM in response to phillip146by vazandrew,You did not answer the questions or respond to the suggestions above. Support can only be as helpful as the information you put forth to help diagnose the issue, we are only users here.
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Mar 7, 2014 8:40 PM in response to vazandrewby phillip146,Both computer and ITunes are up to date, checked both twice. We just bought this cable today from a retailer who tried it out on the Apple TV in the store. We haven't got another cable. We had a storm last night, not sure whether that had anything to do with it.
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Mar 7, 2014 8:43 PM in response to phillip146by vazandrew,Ok then yes that would point to an issue with your device. The storm could have something to do with it. Best to take it to Apple and have them take a look.
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Mar 7, 2014 8:54 PM in response to vazandrewby phillip146,IIt's like the Apple TV is dead inside. It's not communicating to any other device. The computer we are using is an Apple computer. The Apple TV is about 4 months old.
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