I have 4 accounts on my Mac Pro running Mavericks. From one account I can scan with my Epson NX420, but the other three accounts do not see the scanner. Can print from all accounts.

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I have 4 accounts on my Mac Pro running Mavericks. From one account I can scan with my Epson NX420, but the other three accounts do not see the scanner. Can print from all accounts.

Sorry, I was not given the option of posting to a Maverics community. I have 4 accounts on my Mac Pro running Mavericks. From one account I can scan with my Epson NX420, but the other three accounts do not see the scanner. Can print from all accounts.

Posted on Mar 7, 2014 9:34 PM

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Answer 1

griff w

Level 4

3,622 points

Mar 10, 2014 1:04 PM in response to Ira Fletcher

Hi there Ira Fletcher,

I would recommend taking a look at the troubleshooting steps found in the article below. Note: While the article was written for printer issues, many of the same troubleshooting steps apply to scanners as well.

Troubleshooting printer issues in OS X

http://support.apple.com/kb/ts3147

-Griff W.

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