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Mar 10, 2014 1:23 PM in response to jennie007by Allen A,Hello jennie007,
The following articles provide information and troubleshooting steps that can help get a backup made via either iCloud or iTunes.
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen
