When i updated my Mac Pro to 10.9.2 it stopped ready my external hard drives, i did verify disk and repair it gave me "Updating boot support partitions for volume as required". Everything was fine before the update. Please help
MacBook Pro, OS X Mavericks (10.9.2)
reading*
Which model MacBook Pro do you have (e.g., "15-inch Late 2011") and which ports are you using for the disks (USB, FireWire, Thunderbolt, etc.)? How many disks? Are they daisy-chained?
Call back...
Clinton
I have a Mac Book pro 13-inch, Late 2011. I am using USB ports, two external hard drives that compatible with USB 3.0 and 2.0, format NTFS
Macs can't natively write to NTFS formatted drives. You need a third-party application, such as Paragon's NTFS for Mac, in order to write to NTFS formatted drives (although you should be able to read them with no problem).
Are you sharing these drives with a Windows machine? Is that why you have them formatted as NTFS? Disk Utility on a Mac will not be able to repair NTFS formatted drives - it only repairs Mac OS formatted drives.
Call back...
Clinton
No i dont share them with Windows system, but both of them were readable and writable before i updated my system i didn't have any problem using any sort of portable devise.
You must have some sort of third-party application to have been able to write to NTFS drives!
In System Preferences, do you see a Preference Pane for MacFUSE or NTFS for Mac:
?
Is there data on there that you need? If you're only using the drives with your Mac, you should format them as "Mac OS Extended (Journaled)" with a single GUID partition - formatted using Disk Utility. Only format the drives if there's no data that you need to access on the drive.
If you don't have any third-party NTFS software, I'm completely baffled as to how you've been able to write data to the drives. Tuxera, perhaps?
Call back - I'm really confused! Tell you what - download and run EtreCheck - I want to see if there's any software installed that would allow you to write to the drives. You may have already ruined the data by trying to repair the disks with Disk Utility, however.
Clinton
No there isnt a MacFUSE or NTFS in the system preferences. I have an important data on the hard drive, when i open Disk Utility is shows that the hard drive is connected and there is a partition highlighted underneath. SHould i download the EtreCheck? I dont want my data to be lost!
EtreCheck won't damage your disks or data in any way - and it may be of help. What I'm afraid of is that you may (and I stress may) have done some damage in trying to repair the drive.
Post the EtreCheck results in a reply.
Clinton
Hardware Information:
MacBook Pro (13-inch, Late 2011)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 5:33:27
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Mac HD (disk0s2) / [Startup]: 499.25 GB (342.1 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Western Digital My Passport 070A 319.37 GB
My Passport (disk2s1) <not mounted>: 319.37 GB
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Western Digital My Passport 0730 500.07 GB
My Passport (disk1s1) <not mounted>: 500.07 GB
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 30
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Tuxera NTFS 3rd-Party support link
Old Applications:
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
dynamiclinkmediaserver: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
4% WindowServer
3% EtreCheck
2% com.apple.WebKit.Networking
1% PluginProcess
0% ocspd
Top Processes by Memory:
213 MB Microsoft Word
156 MB Safari
131 MB softwareupdated
123 MB PluginProcess
123 MB mds_stores
Virtual Memory Information:
4.12 GB Free RAM
2.22 GB Active RAM
269 MB Inactive RAM
1.39 GB Wired RAM
1.75 GB Page-ins
0 B Page-outs
Please post a screen shot of a Disk Utility window with one of those external drives highlight.
NOTE:
If those external drives you have are formatted in the Windows NTFS format then OS X can READ from them but it Can Not Write to them unless you have a piece of safotware installed on your Mac, in OS X, that can write to them.
So unless you have one of those software programs installed you never Wrote any files to those drives because OS X can't Natively Write to NTFS formatted drives.
You need to SELECT one of those external drives, in the left panel.
Like this. Red box is the drive/partition. Blue box is the info we need.
It doesnt show any information!
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Tuxera NTFS 3rd-Party support link
You have Tuxera NTFS installed - THAT'S why you've been able to write to the drive in the past! I knew it had to be something!
But your problem now is that you cannot mount the drives? They're showing as unmounted. In Disk Utility, highlight one of the "My Passport" drives and try to click the "Mount" button at the top... will it mount?
Clinton
"Updating boot support partitions for volume as required"
