My icloud account is in the name of an email address I no longer have access to. I don't remember the password and consequently I can't do a password change. How can I change the icloud address to my current Apple ID?
iPhone 3G
Hey there mike.swain,
It sounds like you need to change your Apple ID email address. If you can still log into your Apple ID at http://www.icloud.com, you can use this article to change your primary email address:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
- Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID", and sign in.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you are unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
- In the "Apple ID and Primary Email Address section," click Edit.
- Enter the email address you want to use, then click Save Changes. Apple will send a verification email to that address.
- Open the email from Apple, then click Verify Now in the email.
- When the My Apple ID page opens, sign in with your renamed Apple ID.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID.
After you see a message indicating that verification is complete, remember to update all of the stores and services that you use with your Apple ID.
Thank you for using Apple Support Communities.
Regards,
Sterling
Hey there mike.swain,
It sounds like you need to change your Apple ID email address. If you can still log into your Apple ID at http://www.icloud.com, you can use this article to change your primary email address:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
- Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID", and sign in.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you are unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
- In the "Apple ID and Primary Email Address section," click Edit.
- Enter the email address you want to use, then click Save Changes. Apple will send a verification email to that address.
- Open the email from Apple, then click Verify Now in the email.
- When the My Apple ID page opens, sign in with your renamed Apple ID.
- If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID.
After you see a message indicating that verification is complete, remember to update all of the stores and services that you use with your Apple ID.
Thank you for using Apple Support Communities.
Regards,
Sterling
Thanks for the reply Sterling but I am unable to log in to the existing icloud account. so is there anything I can do to change that old Apple ID to my current?
Regards
Mike
I am having the same problem. But it's not the Apple ID...it's iCloud. I can access all the iTunes, app store, etc. using my apple id but can't get to my iCloud. Got any ideas?
Your Apple ID password is giving you problems. If you can't remember the password, try the link below to reset it.
https://support.apple.com/en-us/HT201487
Your will need to get signed in to change the Email address on the account
Good luck
Change the icloud account name
