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I'm sick to death of trying to uninstall Authentec's TrueSuite WebLogin Safari extension, every time I do it just comes back, I need to root it out, how do I do this please?!
iMac, OS X Mavericks (10.9.1), 16GB RAM, late 2011
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and (unless otherwise specified in this comment) I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
I tried that but all the results wre for Windows, a horrible world as I remember. So I've decided to go manual, I was routing around in the Library folder when I came across the following:
TrueSuite > com.authentec.helperService.plist
truesuite.sqlite
truesuite.sqlite-shm
truesuite.sqlite-wal
I think deleting all of them might be a start, any advice before I do that please?
Please see the last two paragraphs of my comment above.
With all due respect I did read your reply, even up to the end, but I didn't come to A forum to read a canned response which closely iMacs that of a kb help file, I was looking for help.
Of course I'm not going to reinstall OS X for a Safari Extension!
I guess it'll be a case of trial and error.
deleted made an error
Download "EasyFind" from www.devontechnologies.com
Install and then using the options to search for invisibe files and folders, search for TrueSuite.
Delete all files and folders found with the name (may requied admin password) and restart.
Please backup before doing this.
Let this forum know how this works out
Of course I'm not going to reinstall OS X for a Safari Extension!
It's not just a Safari extension. If you can't be bothered to look up the instructions to remove it, you'll be stuck with it forever.
I was having the same problem. I deleted a pile of stuff that was authentec TrueSuite related (Linc is right, that's not a good idea). After reading this thread I went into Time Machine and brought back the TrueSuite dmg file I had previously deleted. Sure enough there is an uninstall app. I ran that, restarted my machine and check the logs using Console. No more TrueSuite. I wish I had checked for the uninstall app earlier. Thanks Linc.
Well Mr. Beeber, it look like you have the answer. I don't suppose you'd mind popping that file my way at all please?
I have (obviously!) checked online but since being aquired the company's traces online have been removed. I can't find the install file online and don't have a Time Machine backup of my own unfortunately.
You can forward it to authentic.problem.solved@hotmail.com if you feel in the charitable mood.
Thank you kindly.
Thanks very much, it worked!
Hamper, would you be so kind as to forward that file to bklein517@gmail.com? After the last update i am completely locked out, and having to do everything on a guest account is not fun.
I sent you a WeTransfer as it's too big to send via email.
Let me know if you didn't recieve it thanks.
Here is a link via the wayback machine where you can still download the dmg file.
Go to internet swayback machine first.
Uninstalling Authentec TrueSuite WebLogin
