HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device
gerald287
Level 1 (0 points)

Q: my incoming emails on iphone 5 show up and then disappear in second/minutes...help!

My emails on my iPhone 5 show up momentarily then disappear...so I am receiving them but they don't stay around long! Help!

iPhone 5s, iOS 7.0.6

Posted on Mar 8, 2014 5:16 AM

Close
gerald287

Q: my incoming emails on iphone 5 show up and then disappear in second/minutes...help!

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Mar 10, 2014 12:17 PM in response to gerald287
    Community Specialists
    Mar 10, 2014 12:17 PM in response to gerald287

    Hey there gerald,

     

    It sounds like you are unable to read your Mail in the app because they they are disappearing. I recommend starting starting by closing the apps that are running:

     

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that and restart the phone and test the issue again:

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by exnihilodesigns,

    exnihilodesigns exnihilodesigns Mar 22, 2014 11:31 AM in response to sterling r
    Level 1 (0 points)
    Mar 22, 2014 11:31 AM in response to sterling r

    This is exactly the same problem that I am having as well.  I just set up a new email address - Mail - Add Account - Other (I didn't get an option for IMAP or POP, so not sure what the default is).  Everything connects fine and downloads the email, but they disappear after about a minute.

     

    I had this problem since upgrading to IOS 7 and on different email addresses too.  I thought it might be the email server's problem, so I just switched only to find the same thing is happening.

     

    I took the phone to an Apple authorized store and they tested it and said "nothing was wrong", but clearly the issue is with the phone - or more likely the operating system since it wasn't doing this before the upgrade.

     

    I've read some things about changing the Date/Time and such but nothing has fixed it.  Definatley not a quote issue or "remove after 30 days" either since it's only there for a minute.

     

    Please help!