1 Reply Latest reply: Mar 9, 2014 7:49 AM by King_Penguin
ashli010294 Level 1 (0 points)

how do i find out if i have a rescue email account or how do i get one? I have forgotten my security question answers because it was a few years ago since i last purchased something from the app store ????

  • King_Penguin Level 10 (116,945 points)

    You can see if you have a rescue email address by loggin into your account via the 'Manage Your Apple Id' button on https://appleid.apple.com/ and logging into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side, if you have a rescue email adddress on your account, your will see a reset link beneath the two questions


    e.g. from http://support.apple.com/kb/HT5312 :


    rescue email.jpg



    If you don't get the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699


    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312