My bank account information in iTunes is not working when trying to make purchases on new iPad.

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Level 1

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My bank account information in iTunes is not working when trying to make purchases on new iPad.

My credit card info in iTunes account is not working after I switched accounts to new iPad Air. I have re-entered info many times and it seems to be okay but when I attempt to make a purchase it doesn't work. I am told to contact iTunes support. I have done everything I can think of. Can you help?

iPad Air Wi-Fi, iOS 7.0.6

Posted on Mar 9, 2014 9:11 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Mar 9, 2014 9:17 AM in response to Henne723

Have you contacted iTunes Support to ask them why the message is appearing (these are user-to-user forums) ? If not then you can do so via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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