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Confused Iphone user22
Level 1 (0 points)

Q: When trying to sync songs from Itunes account to new Iphone 5s I lost everything on there...HELP

I just got an Iphone 5s.  I plugged it into my computer to transfer all my songs from my Ipod Touch.  When I did it erased everything on my phone...contacts, pictures, everything...Can this be undone????

iPhone 5s, iOS 7.0.4

Posted on Mar 9, 2014 5:13 PM

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Confused Iphone user22

Q: When trying to sync songs from Itunes account to new Iphone 5s I lost everything on there...HELP

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  • by Allan Sampson,

    Allan Sampson Allan Sampson Mar 9, 2014 5:52 PM in response to Confused Iphone user22
    Level 10 (123,457 points)
    Mar 9, 2014 5:52 PM in response to Confused Iphone user22

    This didn't happen by just by syncing your iPhone with iTunes.

     

    The first time a new iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device to the new iPhone, or set up the iPhone as a new iPhone. This is designed to be done right away with a new iPhone.

     

    Sounds like you selected to transfer the backup for your iPod Touch to your new iPhone. All data included with the backup is replaced by the backup for the device you chose to transfer to your iPhone, which includes contacts and photos/videos in the Camera Roll. Any music or apps that were downloaded with the iPhone can be redownloaded. 

     

    You manually entered all contacts on the iPhone, or are you accessing an email account on the iPhone that supports syncing contacts over the air?