An ipod has been detected but can not be idenified

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Level 1

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An ipod has been detected but can not be idenified

Help Needed....I have an issue with my iPod/iTunes. When I plug it in, iTunes pops up a message that says "An iPod has been detected but cannot be identified properly.". We have followed all the troubleshooting directions with no luck. Anybody?

iPod nano

Posted on Mar 9, 2014 6:28 PM

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Answer 1

b noir

Level 9

72,324 points

Mar 10, 2014 11:17 AM in response to Meg73

We have followed all the troubleshooting directions with no luck.

Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

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