Q: Apple wants me to pay to update my FREE apps? Asking for my security code and credit card info.
When I try to update my FREE apps, they make me sign in and it takes me to payment methods, it's asking for my security code and even when it's right, they say it's wrong. Please help, since when did I have to pay to update my apps? Apple fix this !!!!
iPhone 4s (8GB), iOS 7.0.6
Posted on Mar 9, 2014 5:44 PM
You must have a valid payment method in your iTunes account, even for free apps and free updates.
If the iTunes store says your information is wrong this means that the credit card or debit card associated with your account is being refused by the card issuer. First check the following:
- The card number is correct
- The name in iTunes is identical to the name on the card
- The address in iTunes matches the billing address of the card exactly
- The CCV code (3 digit code on the back of the card) matches
- The expiration date in iTunes is the same as the one on the card
- You have sufficient credit in the account
- The card is issued in the same country as the iTunes store you are using
If all of these are correct contact your card issuer. The "Payment Declined" message originates from the issuer; iTunes just passes the message from the issuer to you. There is nothing for Apple to fix; you need to fix it with your issuer. Also, Apple is not here, so there is no point in telling Apple anything in this user-to-user support forum.
Posted on Mar 9, 2014 5:55 PM