Vanett

Q: Apple wants me to pay to update my FREE apps? Asking for my security code and credit card info.

When I try to update my FREE apps, they make me sign in and it takes me to payment methods, it's asking for my security code and even when it's right, they say it's wrong. Please help, since when did I have to pay to update my apps? Apple fix this !!!!

iPhone 4s (8GB), iOS 7.0.6

Posted on Mar 9, 2014 5:44 PM

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Q: Apple wants me to pay to update my FREE apps? Asking for my security code and credit card info.

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  • Helpful answers

  • by Lawrence Finch,Apple recommended

    Lawrence Finch Lawrence Finch Mar 9, 2014 5:55 PM in response to Vanett
    Level 8 (38,076 points)
    Mac OS X
    Mar 9, 2014 5:55 PM in response to Vanett

    You must have a valid payment method in your iTunes account, even for free apps and free updates.

     

    If the iTunes store says your information is wrong this means that the credit card or debit card associated with your account is being refused by the card issuer. First check the following:

    1. The card number is correct
    2. The name in iTunes is identical to the name on the card
    3. The address in iTunes matches the billing address of the card exactly
    4. The CCV code (3 digit code on the back of the card) matches
    5. The expiration date in iTunes is the same as the one on the card
    6. You have sufficient credit in the account
    7. The card is issued in the same country as the iTunes store you are using

     

    If all of these are correct contact your card issuer. The "Payment Declined" message originates from the issuer; iTunes just passes the message from the issuer to you. There is nothing for Apple to fix; you need to fix it with your issuer. Also, Apple is not here, so there is no point in telling Apple anything in this user-to-user support forum.

  • by Emma35363,

    Emma35363 Emma35363 May 18, 2014 12:11 PM in response to Lawrence Finch
    Level 1 (0 points)
    May 18, 2014 12:11 PM in response to Lawrence Finch

    Just how much is "sufficient" for a free app?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 18, 2014 12:55 PM in response to Emma35363
    Level 8 (38,076 points)
    Mac OS X
    May 18, 2014 12:55 PM in response to Emma35363

    Apple requests a $1 hold on the account. If the issuer approves then the card is accepted by Apple. The $1 charge is never completed, so it will roll off your account after a couple of days.

  • by Waywardtim,

    Waywardtim Waywardtim Sep 16, 2015 10:51 PM in response to Lawrence Finch
    Level 1 (0 points)
    Sep 16, 2015 10:51 PM in response to Lawrence Finch

    Llol this is ********

  • by Andrew Mitchell,

    Andrew Mitchell Andrew Mitchell Sep 16, 2015 11:27 PM in response to Lawrence Finch
    Level 1 (18 points)
    iPhone
    Sep 16, 2015 11:27 PM in response to Lawrence Finch

    "You must have a valid payment method in your iTunes account, even for free apps and free updates."

     

    Sorry, not quite true. I'm a foreigner living in Taiwan, and although Apple are perfectly happy to accept my UK VISA card to buy hardware, the App Store on my iMac, iPhone or iPad will not accept the same card to buy software. It says I must have a local credit card.

     

    So, I do not have "a valid payment method", and regularly download - and update - free apps.

  • by Archer64,

    Archer64 Archer64 Oct 18, 2015 11:03 AM in response to Lawrence Finch
    Level 1 (0 points)
    Oct 18, 2015 11:03 AM in response to Lawrence Finch

    NOr true. The same info works when I buy or purchase an app which is not free.

  • by charlie316,

    charlie316 charlie316 Nov 27, 2015 10:36 AM in response to Archer64
    Level 1 (0 points)
    Nov 27, 2015 10:36 AM in response to Archer64

    I have try to get a app I delete by mistake and its saying I have to put in my bank details but why when the app was free

  • by roaminggnome,

    roaminggnome roaminggnome Nov 27, 2015 10:40 AM in response to charlie316
    Level 10 (97,218 points)
    Nov 27, 2015 10:40 AM in response to charlie316

    Did you not read this entire thread?

     

    You must have a valid payment method entered.

  • by Turtle131,

    Turtle131 Turtle131 May 31, 2016 10:05 AM in response to Vanett
    Level 1 (4 points)
    May 31, 2016 10:05 AM in response to Vanett

    i don't know how much I am paying so I don't do it.....

  • by Turtle131,

    Turtle131 Turtle131 May 31, 2016 10:06 AM in response to Vanett
    Level 1 (4 points)
    May 31, 2016 10:06 AM in response to Vanett

    This is soooooooooo stupid

  • by carrollsue,

    carrollsue carrollsue Jul 22, 2016 1:40 AM in response to Vanett
    Level 1 (4 points)
    Jul 22, 2016 1:40 AM in response to Vanett

    You know, Apple, has a great product, but this looks and sounds like a "bait and switch", to me.

     

    I stopped my PayPal account from paying Apple because I had turn off the automatic payment for a newspaper app because I just wanted to read one week of the publication. I don't know what happen, but to my surprise, I find that PayPal had pay more after the week was was done and I had a month subscription. Stopped the PayPal.

     

    THat happen about a year ago and just now I'm getting this run-a-round. And to top it all off I'm told that poor Apple needs to have a dollar for...I don't know? Maybe goes into a slush fund. Please!

  • by K Shaffer,

    K Shaffer K Shaffer Jul 22, 2016 2:02 AM in response to carrollsue
    Level 6 (14,424 points)
    Desktops
    Jul 22, 2016 2:02 AM in response to carrollsue

    Comment, opinion, suggestion, etc:

    Apple Feedback

    Tell us how we’re doing. Select the appropriate feedback option (we read everything, but can’t always respond):

     

     

    Good luck!

  • by Andieisme,

    Andieisme Andieisme Jul 31, 2016 2:34 PM in response to Vanett
    Level 1 (4 points)
    iTunes
    Jul 31, 2016 2:34 PM in response to Vanett

    Same/similar question here. I do not agree that one must have correct payment method on file for a free app. I've been downloading free apps for months with no requests for my cc info. Now, suddenly, I'm required to provide payments for free apps? Why? Sounds like a security breach to me. Asking for a $1 hold is BS, IMO.

     

    edit: found a fix/workaround. Click on the bottom option in the payment method screen that says None. It should allow you to download the free app.