Spotlight Search Crash when Push/Fetch is off

Question

Spotlight Search Crash when Push/Fetch is off

Hello there,

I have a problem: Spotlight Search crashes when I turn off Push or Fetch.

Every time I close Mail.app and try to find anything in Spotlight it crashes after typing one or two characters. But if Push or Fetch are on, it does not.

I have an iPhone 5. Tried to reset all settings—did not help. Even if I delete all email accounts, launch Mail.app, then close it and try to use Spotlight Search it crashes straight away.

Can anybody help me with this?

Many thanks.

iPhone 5, iOS 7.0.6

Posted on Mar 10, 2014 2:38 AM

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Answer 1

Mar 10, 2014 5:45 AM in response to Studio Eclectique

Have you tried a reset?

You can try resetting your iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.

Try again to see if the problem persists.

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Answer 2

Mar 10, 2014 5:50 AM in response to Alfred DeRose

Thank you, but it didn't helpt. Still have Spotlight Search crashing after closing Mail.app…

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Answer 3

Mar 11, 2014 4:04 AM in response to Studio Eclectique

Updating to iOS 7.1 did not help either.

I have also tried to switch off Spotlight search for Mail, restart the iPhone, and then switch it on again—no luck.

It seems that Mai.appl has to be running all the time.

Hope somebody can help me to solve this issue.

Thanks

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Answer 4

lumiir

Level 1

0 points

Mar 17, 2014 2:13 PM in response to Studio Eclectique

Hello,

I have the same problem.

Restart, neither factory reset haven't help.

It crashes even when push isn't activated.

Upgrade of iOS to 7.1 didn't také aby effect.

I can se any kind of effort to help from Apple :(((

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Answer 5

Mar 18, 2014 8:53 AM in response to lumiir

I am wondering if Apple Support reads our questions. Maybe they can help to solve this problem one day.

It is very annoying. Every time when I need to look for some contact or email, or text message, Spotlight crashes. And it seems to crash the very first time after closing Mail.app, after typing 1 or 2 characters. And if I switch on Push or Fetch for Mail, then it does not crash. Also tried to remove all email accounts—did not help, neither did restore and reset. Of course there is a way to unselect Mail in Spotlight Search settings, but what is the point of having Spotlight without an opportunity to search for email?

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Answer 6

Mar 20, 2014 1:32 AM in response to lumiir

Hello lumiir,

Could you please tell me: are you using iCloud service on your iPhone? And have you set up iCloud (including Mail) on Mac OS?

Many thanks.

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Answer 7

lumiir

Level 1

0 points

Mar 20, 2014 6:04 AM in response to Studio Eclectique

Hi,

I'm using iCloud on my iPhone (for mail,photos,...), but not on other devices-I don't have any Mac.

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Answer 8

Mar 20, 2014 6:13 AM in response to lumiir

You don't need a Mac. iCloud works on Windows as well. http://support.apple.com/kb/dl1455

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Answer 9

Mar 20, 2014 6:31 AM in response to Alfred DeRose

Dear lumiir and Alfred DeRose,

Thank you for your prompt reply.

Since I have tried all possible manipulations with settings etc to solve the problem with Spotlight and Mail, I just thought (I know it may look strange) that maybe it somehow linked. My friends, who also use iPhone and have iCloud on computers (both Mac and PC), do not experience any problems with Spotlight, Mail (set to Push/Fetch/Manual)

Please let me know your thoughts.

Thank you.

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Answer 10

Mar 20, 2014 6:39 AM in response to Studio Eclectique

That tells me it's device specific, not a general iOS issue. If this is an ongoing issue, you might want to restore iOS. Something may have gone haywire in the first upgrade.

Backup & Restore

Restore iOS

Recovery Mode Restore

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Answer 11

lumiir

Level 1

0 points

Mar 20, 2014 8:04 AM in response to Alfred DeRose

Of course, I am able to use iCloud on win platform.

But it doesn't affect this trouble.

Resets-device,factory-didn't help.

Pleeeease don't give me this advice any more :))))

The only temporary solution is to switch-off searching in E-mail in settings of Spotlight.

But imho this step and setting very substantially limits this service,feature and its advantage.

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Answer 12

Mar 20, 2014 8:09 AM in response to lumiir

It's clearly not an issue with the "service, feature". It's something with your setup on your device. You haven;t yet indicated that you restored your device. That is the next logical step in troublshooting this. If you choose not to do it, that is up to you.

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Answer 13

Mar 20, 2014 8:17 AM in response to lumiir

Thank you, but have already tried restoring iOS a few times, as well as reseting all settings and recovery mode… neither of them helped.

Just noticed that Spotlight shows deleted emails withal (a draft of email that was either sent or deleted), and it shows as a new email; when I click on this email it opens it Mail.app… which is a clear nonsense. 😕😮

I agree—it is still possible to switch off (unselect) Mail.app in Spotlight settings, but it is not a solution.

In my case it started crashing after installing iOS 7; and so far, none of the known and possible reset/recovery solved the problem.

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Answer 14

lumiir

Level 1

0 points

Mar 20, 2014 8:36 AM in response to Alfred DeRose

I have made full restore several times.

Restore to factory settings, as a new device was my first step.

I have made all settings manually, without using iCloud backup. That's why I found the reset useless :))

Now it's not any solution for me, just wasting my time :)

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Answer 15

Mar 20, 2014 9:18 AM in response to lumiir

Excluse me, is your iPhone 64 GB?

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