HT201836: How to restart your Apple TV

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leiv karsten

Q: When doing the latest update yesterday 09 March, it diid not complete and I cannot retsrat or get the menue or anything. Only a cable shows on the screen to be connecyed to iTunes, but how ?

Anyone who can advice ?

MacBook Pro with Retina display, iOS 6.1.3

Posted on Mar 10, 2014 4:16 AM

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Q: When doing the latest update yesterday 09 March, it diid not complete and I cannot retsrat or get the menue or anything. Only a ca ... more

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  • by Sumesh_22,Solvedanswer

    Sumesh_22 Sumesh_22 Mar 10, 2014 4:26 AM in response to leiv karsten
    Level 4 (1,010 points)
    Mar 10, 2014 4:26 AM in response to leiv karsten

    Hello Karsten,

     

    Your Apple Tv is in Recovery Mode now and you will need a Micro Usb to Usb Cable to connect your Apple Tv with your Computer and then Restore it using iTunes. If you have an Android smart phone then you can use the cable which you use to charge your phone or connect it to computer or you will have to purchase a Micro Usb to Usb cable and then connect your Apple Tv with your Computer. Make sure you have updated version of iTunes (11.1.5) installed on your computer and then using iTunes Restore your Apple Tv to Factory settings and after it is Restored connect your Apple Tv to your Television and Configure it to use. Also go through the below link for more details.

     

    http://support.apple.com/kb/ht4367

  • by leiv karsten,

    leiv karsten leiv karsten Mar 10, 2014 11:01 AM in response to leiv karsten
    Level 1 (0 points)
    Mar 10, 2014 11:01 AM in response to leiv karsten

    Thank you, matter solved. However, I was surprised that I could not use the Apple cables etc for the restore action, but had to purchase a extra Micro usb to USB cable to have it fied. I visited two Apple shops in Vienna and both advised me that they do not have the cable, but that it is available at different other hardware and PC shops.

    Thanks again