dustinfromstillwater
Level 1 (0 points)

Q: How do I delete a student's iCloud account from a school iPad?

My school has iPads that we check out to students. They are all set up with the school's Apple ID. I've had a student set up her iCloud account on one of the iPads using her OLD Apple ID and now can't remember the password to remove it. The only thing set up using the student's appleID is the iCloud account. Is there a way to remove the student's iCloud account from the iPad?

 

The only things I'm allowed to select in the iCloud section of settings is the terms and conditions and the delete account. Everything else is unselectable. When i click "terms and conditions" I get the message: unable to connect to server. When I select "delete account" it wants the password that can't be remembered.

 

Thanks for your help.

iPad 2, iOS 7.0.4

Posted on Mar 10, 2014 7:27 AM

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dustinfromstillwater

Q: How do I delete a student's iCloud account from a school iPad?

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  • Helpful answers

  • by varjak paw,

    varjak paw varjak paw Mar 10, 2014 8:02 AM in response to dustinfromstillwater
    Level 10 (169,890 points)
    Mar 10, 2014 8:02 AM in response to dustinfromstillwater

    http://support.apple.com/kb/TS4515

     

    If the student can't remember her Apple ID, she'll need to try to recover it, either by this web page:

     

    https://iforgot.apple.com

     

    or by calling Apple Support and asking to speak with Account Security. There's no way you can get past the Activation Lock without that student's Apple ID and password. If she can't recover the account and remove the iPad from her iCloud account, you may be able to contact Apple Support and with proof that the school owns the iPad there may be something Apple can do, though I've not confirmed that.

     

    Regards.

  • by ali_isky,

    ali_isky ali_isky Feb 29, 2016 2:23 PM in response to varjak paw
    Level 1 (0 points)
    Feb 29, 2016 2:23 PM in response to varjak paw

    What if the student doesn't attend the school anymore? I have about 8 iPads that when I try to reset them, they ask for the student's iCloud account. These students don't attend our school anymore. I have tried to email them and send them directions on removing the ipad from their cloud account. No luck there too.

    Anything else that I can do?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 29, 2016 2:27 PM in response to ali_isky
    Level 9 (59,959 points)
    iPhone
    Feb 29, 2016 2:27 PM in response to ali_isky

    If the school owns the devices, they can take the device and a copy of the original purchase receipt and bring it to the Apple Store, and ask for help. As the original owner, they can help. If you are using an management program, you should be able to do something to prevent students from doing this in the future, or you will continue to have issues.

  • by ali_isky,

    ali_isky ali_isky Feb 29, 2016 2:33 PM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 29, 2016 2:33 PM in response to ChrisJ4203

    Normally yes, we don't allow students to put in their own data and our management system allows us to put restrictions on these. However, these are take-home iPads so they can put in their own itunes/icloud account.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 29, 2016 2:41 PM in response to ali_isky
    Level 9 (59,959 points)
    iPhone
    Feb 29, 2016 2:41 PM in response to ali_isky

    Okay. You should know what to do now.