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Cant turn find my phone off to restore iphone

I have recently bought a 5s and had a 4s before hand which was connected to my itunes, my 5s has connected to my icloud account from my 4s which i didnt want as i have another apple id, but now that i try to delete the account from my phone it wont allow me because find my phone is on and havent got my icloud password. i tried to change my password with the email option but it will not allow me. how can i associate my iphone with my new icloud account without the old icloud password or is there a way of turning find my phone off without the password ???😟

iPhone 5s, iOS 7.0.6

Posted on Mar 10, 2014 8:11 AM

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Posted on Mar 10, 2014 8:30 AM

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.


If the old ID isn't an earlier version of your new ID and you can't reset the password for it, you'll have to contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

3 replies
Question marked as Best reply

Mar 10, 2014 8:30 AM in response to Zoek95

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.


If the old ID isn't an earlier version of your new ID and you can't reset the password for it, you'll have to contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

Cant turn find my phone off to restore iphone

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