Q: itunes update woes

I have updated to ITunes 11.1.5.5 It loads OK and I can access my music but when I go to the Itunes Store it apologizes and has to close. I have uninstalled and reinstalled with the same results. I have tried to go back to old versions but it won't load. I am using Win XP. Any ideas on addressing this issue?

Windows XP

Posted on Mar 10, 2014 7:34 AM

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by norm123,

norm123 Mar 12, 2014 6:29 AM in response to le poochie
Community Specialists

Mar 12, 2014 6:29 AM in response to le poochie

Hello le poochie

Check out the first article below to troubleshoot issues with iTunes crashing on you when going to the iTunes Store. If you get it resolved and it does not crash anymore, but still cannot access the iTunes Store, then the second article will help with that.

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421

Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368

Regards,
-Norm G.
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by le poochie,

le poochie Mar 12, 2014 5:00 PM in response to norm123
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Mar 12, 2014 5:00 PM in response to norm123

Thanks for taking the time, Norm.

I'll give it a shot.

So much time spent on getting things to work.
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Q: itunes update woes

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by le poochie,

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