Q: ios7.1 thanks for destroy my wifi

My 4S is barely out of warranty just over 1 year old. So what you are defending is hardware that fails after 1 year. Wow what quality! I dont give a crap if it is software hardware or mediumware that is to blame. I am of the age that remembers when you would buy an electronic device you would expect to get at least a few years out of it. Please go back to your desk at apple and stop defending them because it is obvious that this is a 2 prong issue. The software messed up the hardware therefore it is apples fault and they should replace these phones just like an automotive recall. BTW automotive recalls get done AFTER the warranty is up.

I'm not defending anything.  I'm explaining the root cause of the problem, so you know what to address.

The software does not mess up the wi-fi.  If it did, then ALL iPhone 4S units running this iOS would have the SAME problem.  Since that is not the case, it's the hardware.

The way you fix this issue is to get the hardware serviced/replaced.  If outside of warranty, for an iPhone 4S, it will cost $199 USD + tax.  Now, you can always call Apple Support and request an exception.  However, if you blame the software, then you'll get nowhere.  Why?  Because when you voluntarily downloaded & installed the new iOS, part of the terms and conditions stated that you accepted the iOS software as is, with no guarantees, and any adjustment in performance, directly or indirectly caused by the software, is your sole responsibility.

So, instead of blaming the software (which is not only false, but also will get you nowhere), address the hardware.

Here's how you approach it.  Explain that the wi-fi chip (hardware) must have been defective from day one of purchase.  But the only way to reveal this defect is to generate above-average heat in the device.  That requires the processor to work at a higher level, such as when updating multiple apps simultaneously, or from a major iOS update.  The fact that such a process was not needed on your device until AFTER the warranty expired shouldn't matter, and there was no way for you to report the defect until now.

That might get you somewhere.  But blaming the software won't, because you already agreed, by tapping on that 'I Agree to the Terms & Conditions' when you downloaded the software, to accept the iOS as-is.

Blame the software, you'll get nowhere.

Address the hardware as the root cause, and you might get somewhere.

Let me ask you this; do you want Apple to replace your iPhone free of charge?

I can understand your point, how to adress the issue with apple.

Famous last words:

I did not say, that the software messes up the hardware, I said, that the new software can not deal with the variation of the hardware as good as pevious iOS.

Your point, that this occured before iOS7 proves nothing, because for sure, in some cases the hardware fails for whatever reason.

This is the key:

There are forums with counters to compare the amount of wifi issues, visiters can simply click without the process of registering, if it is iPhoneX or Y. Showing huge figures wifi failure a few days after iOS7 update on iPhone4S.

A fraction of iPads and iPhone5 etc. is affected as well by wifi failure, those might have real hardware problems as you described. They surely do happen.

So it has something to do with the amount of iPhones4S affected, telling part of the story.

Many thousands have wifi hardware failure just a few days after the update to iOS7 ???? All previous updates, music sync, app updates, videostreaming.... with huge wifi traffic caused no problem.... Who can understand this ?

By the way, my iPhone was updated to iOS7 via USB.

he178 wrote:

 

I can understand your point, how to adress the issue with apple.

Famous last words:

I did not say, that the software messes up the hardware, I said, that the new software can not deal with the variation of the hardware as good as pevious iOS.

Your point, that this occured before iOS7 proves nothing, because for sure, in some cases the hardware fails for whatever reason.

No, the new software can handle MORE variations of hardware than previous versions of the same iOS.

And you just now said that the hardware can fail for whatever reason, so why are you insistent that it's related to this software?

This is the key:

There are forums with counters to compare the amount of wifi issues, visiters can simply click without the process of registering, if it is iPhoneX or Y. Showing huge figures wifi failure a few days after iOS7 update on iPhone4S.

A fraction of iPads and iPhone5 etc. is affected as well by wifi failure, those might have real hardware problems as you described. They surely do happen.

Why do the reports increase after an iOS update?  Because each iOS update (5, 6 or 7) generates more heat from the processor during the update process than normal, everyday operation.

So it has something to do with the amount of iPhones4S affected, telling part of the story.

Many thousands have wifi hardware failure just a few days after the update to iOS7 ???? All previous updates, music sync, app updates, videostreaming.... with huge wifi traffic caused no problem.... Who can understand this ?

By the way, my iPhone was updated to iOS7 via USB.

You're talking in circles.  You acknowledge that the issue is more prevelant in iPhone 4S units than other iOS devices.  But you then say it's not a hardware issue.

If it was a software issue, not only would all iPhone 4S units be affected, many, many other models of iOS devices would be affected.  The reports would be astronomical.

You're trying to support a hypothesiss without any credible logic or evidence.  If it's not the hardware, then why do almost all the people with this issue that get their devices replaed by Apple (which means they get an IDENTICAL model) report the issue is resolved?

Replacing the hardware has a very, very high resolution rate.  This support the hypothesis that it is hardware related, because the repalcement devices will be running the SAME iOS, especially is someone needs to restore a previous backup to their new device.

The software can not deal with the 4S hardware variations any more. Have you got it?

Hardware variation does not mean more different iPhones, it means tolerances in the whole volume produced of one model.

By the way, replacement phones4S still fail.

And you ignored the point about wifi traffic and USB :-)

You mean that the software cannot deal with the defective hardware?  Yes, we can agree on that.  It's unreasonable to expect software to interact properly with defective hardware.

You're arguing my point for me.  The 'hardware variation' at hand is the defect in the hardware.

Yes, some small percentage of replacement units still fail.  But the vast majority do not.  Have you had your iPhone 4S replaced due to this issue?

And the reason I ignored the wi-fi/USB comment is because it's irrelevant.  The processor still works at a higher level when updating the iOS.

he178 wrote:

 

The software can not deal with the 4S hardware variations any more. Have you got it?

 

Hardware variation does not mean more different iPhones, it means tolerances in the whole volume produced of one model.

So your hardware is broken as you were told by Apple.

Okay.

Chris CA wrote:

 

he178 wrote:

 

The software can not deal with the 4S hardware variations any more. Have you got it?

 

Hardware variation does not mean more different iPhones, it means tolerances in the whole volume produced of one model.

So your hardware is broken as you were told by Apple.

Okay.

It's amazing that he doesn't realize that he's arguing in favor of my point.  My guess is that English is not his first or primary language.

OK If the hardware is defective and issues from heat cause the problem than explain this. I have a game that I play for hours on end that gets my phone hot as the dickens and it never caused this problem. Since you are the apple expert here can you explain that? My phone was working perfect before I installed the update and since I did a heat and cool has worked perfect again. 

I am also curious about your explanation of my bluetooth settings reverting to a pre update stage after H&C!

Arent settings controlled by the software?

One thing for certain if my phone continues to work right that is the LAST update that will be done on it.

If you do not understand the difference between dealing with factory tolerances and defective, its no point, discussing further.

zidge1751 wrote:

 

OK If the hardware is defective and issues from heat cause the problem than explain this

No.

he178 seems to have a hardware problem.

No where was it mentioned that everyone with this issue has a hardware problem...

Yep

Than it is entirely possible that the software damaged the hardware which makes it apples responibilty.  Asking the experts! Can software damage hardware?  OK! I tend to agree with Tj that heating and cooling wont change the software but perhaps it is possible to reset the damage caused by the software.

zidge1751 wrote:

 

Than it is entirely possible that the software damaged the hardware

No.

OK! I tend to agree with Tj that heating and cooling wont change the software but perhaps it is possible to reset the damage caused by the software.

Software will not fix broken hardware.

If there are flaky connenction in electronics, it is possible that heating and coolling may make the issue go away but that does not mean they are repaired.

I believe that the heating forces the software to run a special hardware check to find any damaged hardware, that check forces recognizing the wifi antenna, that is not damaged, but has not been recognized by the software, because the software got problems.