You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

awp69 Author

Level 1

9 points

iTunes Accounts using large amounts of data

Hi, I don't understand but for some reason my data usage for my iPhone 4S jumped DRAMATICALLY just in the past few days. I somehow used over 2 GB of data on my 4G cellular network with just a little web browsing and about an hour of music streaming (something I also do, but typically have about 2 GB is one month -- not three days).

Went into my Cellular usage and found that iTunes Accounts had used 5.6 GB over the past two or three months (I hadn't reset it) and wondered what the heck was it doing? I never download apps or update apps unless I'm on WiFI.

So I reset my celluar data and, again,without doing ANYTHING on the App Store in less than 15 minutes, my iTunes Accounts under System Services had used 51.4 MB of data. Over 50 MB in just 15 minutes without even opening the App Store?

What could this be from? Even iCloud functionality shouldn't be using that much and it hadn't updated since yesterday on WiFi.

Any suggestions on what could be going on and how to stop it?There's no way I could have used 2GB in just three days with as little as I use it for webbrowsing, etc., off of WiFi.

iPhone 4S, iOS 7.0.6

Posted on Mar 10, 2014 12:12 PM

31 replies

awp69 Author

Level 1

9 points

Mar 13, 2014 7:58 AM in response to Thom_D

Tried your suggestion of doing the All Settings Reset. And, at first, it seemed to work. The iTunes Account data usage stopped around 108 MB. But then, in the past day, it exploded again and is now up to 590 MB. So like 450 MB in one day. I always close open apps (not by the home button, but by swiping them off) and since it breaks down the data used by each application, I see what is used by individual apps. Nothing even comes close to the 590 MB for iTunes Accounts under System Services.

This is insane and really driving me nuts because I don't know how to stop it and obviously this is going to kill my ability to even use 4G.

Any other suggestions would be GREATLY appreciated.

awp69 Author

Level 1

9 points

Mar 13, 2014 8:54 AM in response to awp69

Actually read another thread that mentioned turning iCloud "push" off. So I'm trying that and will see if that reduces the amount of data. But again, this is not something that happened until recently and the only major change is using 7.0.6, but maybe doing the update reset some switches like the iCloud pushes that could be the cause of it.

Mar 24, 2015 7:57 PM in response to awp69

I'm having the same problem. I have iPhone 5c running iOs 8.1.2 and going through all the above suggestions controls data usage fine. The exact same phone running iOs 8.1.3 burns through data with all the same settings. The only thing that works is turning cellular data completely OFF which isn't a good solution. What is "iTunes accounts" under system using all that data for when EVERYTHING that could possibly be turned off related to iTunes and iCloud (background app refresh, auto-downloads, ALL cellular data used for switches… they are already OFF). I've checked and double-checked all the settings recommended in the various conversations related to this. None of them work on the phone running 8.1.3. iTunes accounts just keeps sucking data any time it's turned on.

Luckfish

Level 1

4 points

Nov 21, 2016 10:45 PM in response to awp69

Anyone found a solution?

I have about 600mb this month used up by itunes Accounts..

Mar 7, 2017 10:43 PM in response to awp69

Hi awp69, just wondering if you ever found a solution to this problem? I'm having exact issue. Ty

Mar 7, 2017 10:44 PM in response to Luckfish

Hi Luckfish, did you find a solution to this problem???

Jbg99

Level 1

4 points

Mar 13, 2017 8:44 PM in response to Eaglesboy

Same problem, spoke with apple support, suggested a reinstall, did that, all settings off that I can find. Phone is unusable because iTunes accounts eats 100 MB + per day. iPhone 6 2015.

Johnyao

Level 1

4 points

Mar 21, 2017 8:35 AM in response to awp69

I have same issue here. Done all the suggestions, except reinstall. iPhone 7, Version 10.2.1. I called Apple support, but got nothing really help. Any one got solution? Thanks.

Jbg99

Level 1

4 points

Mar 21, 2017 8:33 PM in response to Jbg99

Update: this continued for about a month of me limiting cell data use, then mysteriously stopped. Now seems mostly normal, uses 1-2MB per da

Funbobby

Level 1

4 points

Apr 4, 2017 8:13 AM in response to Clalil

I'm in the EXACT same vote. Candy Crush data is turned off but my itunes account usage keeps going up and i cannot find out why? You might be onto something here...

Apr 8, 2017 7:21 AM in response to Eaglesboy

Have you found a solution? I spend most of my data plan on iTunes Accounts and I don't have Candy Crush.

Apr 8, 2017 7:23 AM in response to awp69

Go to Settings/Cellular, scroll to the bottom, and turn off WiFi Assist.

Jun 7, 2017 5:45 PM in response to Eaglesboy

Hi there - I'm on week 4 myself 😟. Did you get your phone working properly again?

Jun 7, 2017 5:46 PM in response to Llamahunter

Any update on your phone? So frustrating!

Jun 7, 2017 5:49 PM in response to Eaglesboy

As awp69 posted over 3 years ago, it's unlikely they will see your question. A number of solutions have been posted to this thread; I suggest reading the other posts.

iTunes Accounts using large amounts of data