HT201836: How to restart your Apple TV

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hmbenzing

Q: I have tried to restart my device many times and it does not work. I get a picture of my Apple TV device and a cord going to the music sign. What do I need to do to restore my Apple TV?

I am having trouble restoring my Apple TV. I have tried the restart directions many times but my screen just shows the Apple TV device and iTools music logo. What do I have to do to get my Apple TV to work?

iPad (4th gen) Wi-Fi

Posted on Mar 10, 2014 1:38 PM

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Q: I have tried to restart my device many times and it does not work. I get a picture of my Apple TV device and a cord going to the m ... more

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  • by diesel vdub,

    diesel vdub diesel vdub Mar 10, 2014 5:11 PM in response to hmbenzing
    Level 7 (22,030 points)
    Mar 10, 2014 5:11 PM in response to hmbenzing

    No amount of restarting is going to fix the issue.

    Look at the screen, it is telling you exactly what to do.

     

    Connect the device to a computer running iTunes, then restore it.

  • by yenic,

    yenic yenic Mar 13, 2014 11:08 PM in response to diesel vdub
    Level 1 (0 points)
    Mar 13, 2014 11:08 PM in response to diesel vdub

    What an awkward way to do this. It is connected to the network, they should have a work around to do it in situ. My apple TV is nowhere near my computer and I conceal power supply wiring. Now I know that I have to take it to my computer from time to time. A message that an update is available would also be nice. It just stopped functioning as I was going to sit down with a hot meal and relax. I skipped that relaxing moment in a hurry. Hopefully future apple TV versions will not have to be thetered to Itunes to update and restore.