Q: Touch ID is broken after update to iOS 7.1

Mine is a GSM model. Just loaded 7.1. Touch ID works much better than it did on 7.0.x. It works every time on the first try, something that never happened before. As one of the changes listed was improved Touch ID it seems to have.

Before any troubeshooting do the following:

• On your computer, in iTunes Preferences, Devices pane, check "Prevent iPods, iPhones and iPads from syncing automatically"
• On your phone, go to Settings/iCloud - Storage & Backup, and do an iCloud backup
• On your computer, connect the phone, click on its name, and click "Backup"

If you are having touch ID problems try Restoring the phone using iTunes and set up as a new phone. DO NOT SYNC. Configure and test Touch ID. If it still isn't working you most likely have a hardware problem. Take it to an Apple store and they will replace it. If it works after Restore as New then connect to iTunes and restore the backup. If the problem comes back you have corrupt data in your backup. Restore as New again.

for everyone who got the problem, connect the phone to computer or charger, then try the sensor again

my phone touch id works fine if connected to computer or charger

Same here, TouchID works Sporadically. Rebooting the phone solves the problem for a while but after 5-10 minutes it doesn'e even detect my finger.....

Hope apple will come with a fix soon....

I already confirmed that it works (though not reliably) when plugged in.

But only when plugged into the charger. Plugging it into the computer and itunes, did nothing.

Jason.

What is the state of charge on the phone? Have you tried charging it to 100%?

None of these solutions nor any given to me by an Apple Care tech have solved my problem with Touch ID after updating to iOS 7.1. My phone doesn't even act like it recognizes I've touched the sensor. I deleted all my prints and when I try to add them back the screen to add my print comes up but when I touch the sensor, nothing, nothing at all happens.

Take it to an Apple store and get it replaced under warranty.

I'm former Malaysia. Having the same issue. My Touch ID works for awhile after a restart, but then it stuck again, won't recognise my prints. I re-adding my prints, but no luck. I even did a clean restore without restore from backup, but the problem still persist. Previous version was fine. Very responsive and 98% accuracy. Now after 7.1, I can't even use it and totally no confidence with it. I'm very sure it's a software issue. I use the home button very gently and I rely more on the assist ice touch home button instead of the physical one. My phone never dropped not even a single scratch. So the culprit.... iOS 7.1! Apple do something!

it happened to me too.. touch id not working after update ios 7.1

already reset.. even clean restore. still not functioning. need apple to fix this. first time, it still working when i plug cable charger. but now , nothing happened.

by the way. already restore three times now. still not working.

maybe, we should need another ios update. and as i see, many of not working iphone5s is GSM model only.

need a reply from apple about this. thanks alot.

mine, GSM version. 6.1 not working touch id

I'm experiencing all this problem too!!

my home button doesn't even sense my thumbprint!

i tried switching it on and off, restoring... it just doesn't work...
someone please help!

everything is working well before the update... apple please, do something about it! T_T

Take it to an Apple store and get it replaced under warranty.

There's no point in taking this and expecting a warranty repair.

It's NOT a hardware issue. IT IS very clearly an IOS 7.1 issue for GSM phones.

Apple, please fix this ASAP.

I have a GSM phone and my Touch ID works perfectly on 7.1; it fact, it works better than it did on 7.0.x. It is NOT a problem with GSM phones. It is a problem with YOUR phone. Do what you want, but there will be no software fix. Your sensor hardware has failed. You can get a warranty repair or stop using Touch ID. The people who DID get their phone replaced have all said the problem is gone.

And addressing Apple in this user-to-user forum is a total waste of time. Apple does not read these forums.

Then olease explain why SO MANY users that had no issues at all before 7.1 all of a sudden have a so called bad sensor under 7.1 ?

My sensor was working perfectly fine up to this latest update.