ping test on mavericks osx

Question

Level 1

6 points

ping test on mavericks osx

hi:

i am trying to troubleshoot slow page load. its experienced across browsers adn ive done all the usual (reset modem, restarted router etc..)

the ISP has asked me do ping test

instructions here:

To do a ping test on a Mac computer:

Under the "Go" option, select "Utilities". In the utilities folder, select " Network Utility". In the network utility menu, you should see "Ping" and "Traceroute". We would like you to complete a ping and traceroute test for the following websites:

google.com, etc...

Record the results and forward them through as a reply to this email.

I cannot find "Network Utility under Utitlieis. Is it called something else?

I tried just in terminal.. and it just keeps going and going.

my ISP seems to have young dudes on there helpdesk that no nothing about mac. so i am coming here in hope for some help that makes sense

thankyou

Time Capsule 802.11n (3rd Gen), iOS 5.1

Posted on Mar 10, 2014 7:46 PM

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Answer 1

IAmJLau

Level 1

101 points

Mar 10, 2014 8:24 PM in response to seaseasea

Hi, seaseasea.

Sorry you're having trouble loading webpages on your Mac. Here's the best way to get a ping and traceroute on a Mac over to your ISP.

Go to Finder > Select Applications.

Select Utilities > Then Terminal.

After Terminal is open, you can then initiate a ping and traceroute test.

To do a ping test, type ping google.com. The results will start to display and you can just copy and paste to the ISP.

For a traceroute, open another Terminal session and type traceroute google.com. The trace will take a few moments to complete, and then you can copy and paste the results to your ISP.

Hope this helps you in troubleshooting your slow website loading issue. If you have any other questions, please post here.

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Answer 2

seaseasea Author

Level 1

6 points

Mar 10, 2014 8:30 PM in response to seaseasea

hey that is weird, IAMjLau i received your reply via email but nothing on apple forum...

mmm...

Sorry you're having trouble loading webpages on your Mac. Here's the best way to get a ping and traceroute on a Mac over to your ISP.

Go to Finder > Select Applications.

Select Utilities > Then Terminal.

After Terminal is open, you can then initiate a ping and traceroute test.

To do a ping test, type ping google.com. The results will start to display and you can just copy and paste to the ISP.

For a traceroute, open another Terminal session and type traceroute google.com. The trace will take a few moments to complete, and then you can copy and paste the results to your ISP.

Hope this helps you in troubleshooting your slow website loading issue. If you have any other questions, please post here.

-----

exactly as you write, is what i thought i had to do.

so my memory is not that bad after all.

i did that but the ping test to google.com is still going after 30minutes.. so something is very wrong.

terminal window just keeps repeating and repeating

PING google.com (xxx): 56 data bytes

64 bytes from xxx icmp_seq=0 ttl=58 time=20.966 ms

64 bytes from xxx: icmp_seq=1 ttl=58 time=19.893 ms

64 bytes from xxx: icmp_seq=2 ttl=58 time=21.207 ms

thankyou for your help

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Answer 3

Mar 10, 2014 8:33 PM in response to seaseasea

If you are using Mavericks, Network Utility is located in the System Library (root level).

System/Library/Core Services/Applications/Network Utility

I created an alias of NU and placed that in the Utilities Folder for easy access.

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Answer 4

IAmJLau

Level 1

101 points

Mar 10, 2014 8:34 PM in response to seaseasea

The ping test will continue for an indefinte period of time, until you stop it.

From what you have pasted, you are getting good ping times from Google. So something else may be to blame.

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Answer 5

Barney-15E

Level 10

122,924 points

Mar 10, 2014 8:36 PM in response to seaseasea

Stop it by typing Ctrl-c.

The default command does not limit the pings. It will keep pinging until you stop it.

If you want to limit it, use ping -c 4 hostname

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Answer 6

seaseasea Author

Level 1

6 points

Mar 10, 2014 8:38 PM in response to IAmJLau

geez.. my ISP replied when i told him that...

there is a problem and i should abort it. reboot and start again.

crikey...

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Answer 7

seaseasea Author

Level 1

6 points

Mar 10, 2014 8:39 PM in response to Barney-15E

very helpful. why is the "this is helpful" option not showing up for selection on your post.

2nd wierd thing with this post. or is something else funny going on.

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Answer 8

Barney-15E

Level 10

122,924 points

Mar 10, 2014 8:41 PM in response to seaseasea

You've already marked two as helpfully you only get two of those and one solved.

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Answer 9

seaseasea Author

Level 1

6 points

Mar 10, 2014 8:48 PM in response to Barney-15E

perfect. that is what i was looking for and expecting from my rusty brain.

PING google.com (xx): 56 data bytes

64 bytes from xx icmp_seq=0 ttl=59 time=21.897 ms

64 bytes from xx: icmp_seq=1 ttl=59 time=20.441 ms

64 bytes from xx: icmp_seq=2 ttl=59 time=23.788 ms

64 bytes from xx: icmp_seq=3 ttl=59 time=20.320 ms

--- google.com ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 20.320/21.611/23.788/1.401 ms

---------

ISP has given me about 15 sites to do this and save in a text file. is there an automated way to do this?

Q) as my slow page load speed problem is intermittment, so i could be doing this for a wee while

Q) i just noticed by IP address changed in that set of results.

do i open a new discussion for the related questions? what is the correct practice on the forum?

thankyou

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Answer 10

seaseasea Author

Level 1

6 points

Mar 10, 2014 8:46 PM in response to Barney-15E

thankyou. I am learning.

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