hello I have been trying to set up my mail from my computer on my new phone and it keeps saying its the wrong user or password and I had it on my previous phone I had 4s and now i switched to 5s

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alize246 Author

Level 1

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hello I have been trying to set up my mail from my computer on my new phone and it keeps saying its the wrong user or password and I had it on my previous phone I had 4s and now i switched to 5s

I have been trying to set up my mail on my new phone and keeps telling me its the wrong password and user name

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 7:20 PM

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Answer 1

mario49

Community Specialist

Mar 13, 2014 2:35 PM in response to alize246

Hello alize246,

Thank you for using Apple Support Communities.

For more information, take a look at:

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899

Log in to your email provider's website to ensure that the account is active and the password is correct.

Restart your iOS device.

Delete the affected email account from your device.

Tap Settings > Mail, Contacts, Calendars.

Choose the affected email account, then tap Delete Account.

Add your account again.

Have a nice day,

Mario

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