1 Reply Latest reply: Mar 13, 2014 1:56 PM by mario49
metalheadtrucker Level 1 Level 1 (0 points)

I downloaded and updated my iPhone 5, during the update there was an unknown error and now my phone is stuck on the "Connect to iTunes" screen and my computer will not recognize my phone is even plugged in. How do I fix my phone?


iPhone 5
  • mario49 Community Specialists Community Specialists (3,570 points)

    Hello metalheadtrucker,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    iOS: Device not recognized in iTunes for Windows

    http://support.apple.com/kb/TS1538

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/ts3281

     

    1. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    • The Connect to iTunes screen appears.

     

    1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
      iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    5. Use iTunes to restore your device.

     

    Have a nice day,

    Mario