Pockystick
Level 1
(1 points)
Q: Verification required to download apps-- but I no longer have the information required
Hello,
So I'm not exactly sure how this happened-- I believe it was when I synced my iphone with a friends so I could have music before going on a three month trip--
But I cannot download new apps.
While attempting to download a new app:
After I enter my Apple ID password, I get a "verification required" window and it takes me to a page that asks me to insert my credit card information. Only problem with this is that I have no idea what credit card information it is talking about. Says there is a visa hooked up to my account, but I've only ever had a debit master card. It could be from way back when I needed my fathers card to even have an Apple ID.... But that card is long gone by now, and I no longer have access to the security code like this "verification required" page is requesting.
Any advice on how to bypass this? Or change my billing information so that I can access downloading apps again?
Thanks so much
iPhone 5c
Pockystick
Level 1
(1 points)
Thank you for your response. But I have solved it.
The solution was logging into my account via itunes (something I haven't done for far too long since I did not have a computer). It took me to the same "verification required" page and displayed the same card information... from here I simply clicked the "none" option under payment options (ie visa.. pay pal... mastercard)
Low and behold it's all good now and I can download apps on my phone.
*celebration*
