iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

Hello,


I am facing a problem, which would be great to resolve. Since I updated to iOS 7.1 I can't set APN setttings for Personal Hotspot in my iPhone. If I go to Settings -> Cellular -> Cellular Data Settings, and I set the APNs(for data+mms) and i go back to save the freshly set APN settings then it saves, but if I touch any fields in the "Personal Hotspot" section (even focusing) and I go back the same way any changed value won't save (e.g. I also change data APN). In the menu "Cellular" there is an option for personal tethering where it just keeps loading and after a ehile it becomes an available option, but if I click on it it displays an error message like: "...contact: Carrier". So I tried everything, I reset my network settings, did 3 full restore(via iTunes, in recovery mode and DFU too). Then finally I downgraded to iOS 6.1.2 and guess what, it started working.. Then I thought it repaired some settings bug which burned in my device and I restored 7.1 in DFU. Now it is not working again. I need the help of community since I need hotspot tethering so hard everyday for my job. Thanks in advance!


Péter Józsa

iPhone 4, iOS 7.1

Posted on Mar 11, 2014 12:35 AM

Reply
631 replies

Apr 9, 2014 1:30 PM in response to wegras

You miss the point, it's not that we expect apple to post in this forum – we expect them to give any statement at all about this matter. After a month of hundreds of people discussing and in the dark about wether this is a bug or a "feature" and 50,000 visitors being affected with this it can be expected to get an official statement.

Apr 9, 2014 1:44 PM in response to perdoname

Apple definitely has emlpoyees who read the posts. I am pretty sure they know exactly whats going on here. I mean they would be stupid to not do it because it collects an amount of information for them that no money in the world could ever make up for. It tells them what "stupid users" do with their products to reveal bugs they would have never found otherwise.


Also this "called the hotline and they don't know anything" is just what they are told to tell customers before they know exactly what the problem is. That is a common stragedy.

Apr 10, 2014 10:31 AM in response to psychoo118

I am so angry about this. My provider allows tethering, but obviously does not have a contract with apple. I changed my provider one month ago, in order to be able to tether with my tablet, and now APPLE locked me out of it. And there is not even a way to downgrade. This is by no chance a bug, apple did this on purpose.


That does it. I am through with apple and their politics.

I'll sell my iPhone and get an Android phone.


<Edited by Host>

Apr 10, 2014 5:53 AM in response to psychoo118

I called Apple support in Italy and the guy I spoke with already knew this issue in all details.

He said they are receiving lot of calls from people experiencing this problem using a Wind SIM.

According to him, Apple is investigating the issue trying to understand if it is an iOS 7.1 problem or a carrier problem (I hardly refrained from starting a fight with him on this point...). He said it *may* be fixed in an iOS update.


Meanwhile he suggested the following workaround to try to solve the problem (I didn't try it yet):


- Back-up the phone

- Re-initialize the phone temporarily using a SIM from an Apple partner carrier (looking for a friend willing to help...)

- This shoukd enable the APN saving option

- Insert your own SIM, restore the back-up and set the APN


We'll see.... meanwhile I think that, in addition to posting here our experience, we should all call Apple support to increase the number of official reports of this BUG!

Apr 10, 2014 7:55 AM in response to Kinsem

I already checked.

and is correct.

the error only happens with virtual carriers. BUT with the complicity of APPEL: allows them to cancel the service iphone. the reason is obvious: the tethering cause increased data traffic.

We will soon see as carriers begin to charges for tethering. sure!

this maneuver is being done gradually to prevent a rebellion of users ....

Apr 10, 2014 11:06 AM in response to Defraudao

como he dicho con anterioridad varias veces ( creo que no leen mis replicas )


No es solo con servidores virtuales, porque en mi caso no es virtual. Movilnet, de Venezuela es un proveedor inclusive del estado.


y me pasa TAMBIEN EN EL IPAD 4, no solo en el Iphone 4. Y mi Ipad 4+cell esta con una tarjeta sim que es de un socio de Apple ( Movistar, de Venezuela ). AUNQUE, la tarjeta sim que estoy usando para mi Ipad no era inicialmente preprogramada para Ipad, sino para un modem tipo Pendrive.



Ambos articulos IOS que tengo son desbloqueados de fabrica!

Apr 10, 2014 12:36 PM in response to psychoo118

I have the same problem with my IPhone 4. I just switched from droid to apple last week. I bought a factory unlocked iPhone so I could go prepaid and no longer have a phone contract. I am using Red Pocket as my new carrier. All was well for the first 3 days...then I had the great idea of syncing my phone with my iTunes account. Well guess what...I got the IOS 7.1 update and aple turned my unlocked phone into a APN locked phone. I now can't send any MMS data. IOS 7.1 took away the option for me to enter in my APN information for my carrier. I don't use the hotspot feature, but I can understand everyone's pain.

I just want to be able to access the settings for the phone I bought a week ago that are now blocked by aple. This is not how I wanted to start this experience with a new company.

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iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

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