Level 1

0 points

iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

Hello,

I am facing a problem, which would be great to resolve. Since I updated to iOS 7.1 I can't set APN setttings for Personal Hotspot in my iPhone. If I go to Settings -> Cellular -> Cellular Data Settings, and I set the APNs(for data+mms) and i go back to save the freshly set APN settings then it saves, but if I touch any fields in the "Personal Hotspot" section (even focusing) and I go back the same way any changed value won't save (e.g. I also change data APN). In the menu "Cellular" there is an option for personal tethering where it just keeps loading and after a ehile it becomes an available option, but if I click on it it displays an error message like: "...contact: Carrier". So I tried everything, I reset my network settings, did 3 full restore(via iTunes, in recovery mode and DFU too). Then finally I downgraded to iOS 6.1.2 and guess what, it started working.. Then I thought it repaired some settings bug which burned in my device and I restored 7.1 in DFU. Now it is not working again. I need the help of community since I need hotspot tethering so hard everyday for my job. Thanks in advance!

Péter Józsa

iPhone 4, iOS 7.1

Posted on Mar 11, 2014 12:35 AM

631 replies

Apr 11, 2014 2:12 AM in response to NBS2013

For good measure, I have just had a lengthy and frustrating conversation with Apple Support to raise a ticket for this (ref 598915510).

While on the phone, I also had a fruitless conversation to raise two other long-standing issues:

1. I cannot program my voicemail number for my operator BASE into my phone button. My workaround is to create a contact for voicemail.

2. Apple are still disabling 4G for customers of non-approved operators. In the case of Belgium, this means Proximus and BASE customers.

danardi

Level 1

28 points

Apr 11, 2014 2:13 AM in response to psychoo118

Thanks to all that report his experience with Apple Support.

To all other that are writing "**** Apple", "I'm going to android", etc..: you are filling this discussion and our emails with words that have no interest to anyone, please keep these word in your mind, thanks

Apr 11, 2014 2:41 AM in response to Community User

Appel said:

"We are very sorry that your carrier does not have signed the contract official carrier. Only that ensures the operation of tethering. The solution is to change carrier because it is not an issue that will be resolved with future updates ios.'s not our bug "

NO SOLUTION TO COMPACT SOME THAT CARRIERS AND APPEL.

Is this legal? What do you think?

Apr 11, 2014 2:54 AM in response to Defraudao

Defraudao wrote:

Appel said:

"We are very sorry that your carrier does not have signed the contract official carrier. Only that ensures the operation of tethering. The solution is to change carrier because it is not an issue that will be resolved with future updates ios.'s not our bug "

NO SOLUTION TO COMPACT SOME THAT CARRIERS AND APPEL.

Is this legal? What do you think?

I'm not a lawyer, but I don't think it is legal in Europe. Apple sells hardware, not data-contracts. I believe this is clearly interefers with the free market and competition regulations and should be reported to the appropriate authorities. Perhaps an online p-tition (sorry about the "-", my last posts were deleted by apple 30 mins later) should be raised and sent to the EU or higher authorities (Monopolies Commission ?)

As I posted before:

EVERYONE - CALL APPLE, RAISE A TICKET, RAISE H-E-L-L IF YOU HAVE TO, BUT MAKE YOURSELF HEARD!!!

I really need my tethering, I am not an apple freak, but I do have an iphone, ipad 3g, Macbook Pro and an IMAC - why, because up until now everything worked just fine. As a senior Microsoft Technology Consultant I don't need to fix all those problems when I get home after a long day in the office. Until now, apple worked just fine.

Taygeto

Level 1

13 points

Apr 11, 2014 7:22 AM in response to psychoo118

Same on my iPhone 4, though some of my colleagues' iPhones 4s and 5 are working fine. Since we are all using the same carrier, this definitely rules out any carrier related excuses...

Apr 11, 2014 7:33 AM in response to Taygeto

@Taygeto

Well, not really. It rules out Iphone 4s and Iphone5 carrier related excuses, but not on Iphone 4 which is where the major part of the problems are being reported. Which carrier is it?

Apr 11, 2014 11:04 AM in response to psychoo118

IOS terms and conditions:

7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY

APPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.

7.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE iOS SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 7 AND 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE iOS SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION OF THIS iOS SOFTWARE MAY AFFECT THE USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES.

Message was edited by: koldofromfalces

Apr 11, 2014 11:32 AM in response to psychoo118

I am writing from Rome in Italy.

Here we have the same problem, as I reported at the beginning of this thread, with the provider WIND.

Well this morning I was in one of the Apple Store in Rome and I have confirmed that Apple is aware of this problem and a fix will be present in an upcoming patch for iOS.

Also I have confirmed what I had noticed about 1 month ago: that the carrier WIND began selling iPhone 5S on its website despite not being a Apple business partner and that, therefore, will be announced soon also WIND as the fourth partner (as TIM , Vodafone and H3G).

So I hope, at least for Italian customers of WIND, the solution will come soon.

Apr 11, 2014 12:14 PM in response to koldofromfalces

according to these rules EVERYTHING IS LEGAL. They can DO ALL LEGALLY. we can only do one thing: leave appel

Apr 11, 2014 4:09 PM in response to psychoo118

ONCE AGAIN.,.. IS NOT JUST IPHONE 4... MY IPAD 4 BOUGHT AROUND 8 MONTHS AGO IS ON SAME DEAL!!!

BOTH FACTORY UNLOCKED DEVICES, ONE ( Iphone 4 ) WITH A NON PARTNER THE OTHER ONE ( Ipad 4 ) WITH A PREVIOUS SIM CARD I HAD ( USED ON A PENDRIVE MODEM ) FROM A PARTNER CARRIER.

AND I BEGAN A SIMILIAR THREAD ON IPAD COMUNITIES, BUT IT SEEMS MY THREAD WAS DELETED THERE!!!!

Apr 11, 2014 10:41 PM in response to psychoo118

here also same prblm if anyone get solution plz post it coz we really need hotspot

Apr 11, 2014 10:59 PM in response to psychoo118

my ipohone 4 hotspot not working after upgrading to ios7.1 but my some friends having iphone 4s its works fine and those having iphone 4 it's not working although we all have same operator and same operating system (i.e ios 7.1).I think this is problem only with iphone 4 users with ios 7.1 , so apple plz fix it in ur next update.

Taygeto

Level 1

13 points

Apr 11, 2014 11:01 PM in response to philgblau

@ philgblau

My carrier is Proximus (in Belgium), which is indeed not Apple's official carrier. Will test with some other colleagues' who have an iPhone 4 after the weekend.

I am ok with the fact that they do not make all new features available on older models of their phones, but taking away a feature that has been available and working for years is quite another matter...

bingos04

Level 1

0 points

Apr 11, 2014 11:10 PM in response to Taygeto

bonjour les belges,

j'ai le meme probleme,sauf que moi j'ai achete le miens au USA donc pas couvert en belgique je viens de faire un call aussi au apple care belgium j'ai pas beaucoup de chance de plus mon operateur est MobilViking,CARRIER 16.0 a effacer mon icone de partage de connection

Apr 12, 2014 3:11 AM in response to Taygeto

Thanks for the info. I thought the problem was related to virtual carriers but based on your feedback the problem apparently is with carriers that are not Apple partners (which is the case for most virtual carriers).

I find it absolutely unacceptable that Apple has not released any official statement on this so let me disclose how I fixed my issue.

Iphone 4/7.01/virtual carrier

1. I opened a support case by phone. If you don't have a valid applecare agreement or your device is out of warranty don't worry, ask for an exception. You won't be charged anything after explaining the issue. My Iphone was 2.5 years old.

2. After going through all sorts of tests over the phone the support engineer booked an appointment at the next Apple store on my behalf.

3. Before going to the Apple store I opened another ticket, this time through their chat support in English. They reached the same conclusion. I had to visit an Apple store.

4. At the Apple store they just inserted another simcard into my device. Hotspot worked, thus it was not a hardware issue.

5. Solution: They gave me a new Iphone 4 that was still on iOS 7.02 . Obviously without charge. My problem is gone and I can continue working normally through my personal hotspot.

My case is anotated in the global support system and any support engineer has access to it. I made sure the the final conclusion and my Repair No. are now linked to the support cases I opened.

My support cases:

English: 595574976

Spanish: 595415048

Repair No.

R119231345

Hope this helps!

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iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4