psychoo118
Level 1 (0 points)

Q: iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

Hello,

 

I am facing a problem, which would be great to resolve. Since I updated to iOS 7.1 I can't set APN setttings for Personal Hotspot in my iPhone. If I go to Settings -> Cellular -> Cellular Data Settings, and I set the APNs(for data+mms) and i go back to save the freshly set APN settings then it saves, but if I touch any fields in the "Personal Hotspot" section (even focusing) and I go back the same way any changed value won't save (e.g. I also change data APN). In the menu "Cellular" there is an option for personal tethering where it just keeps loading and after a ehile it becomes an available option, but if I click on it it displays an error message like: "...contact: Carrier". So I tried everything, I reset my network settings, did 3 full restore(via iTunes, in recovery mode and DFU too). Then finally I downgraded to iOS 6.1.2 and guess what, it started working.. Then I thought it repaired some settings bug which burned in my device and I restored 7.1 in DFU. Now it is not working again. I need the help of community since I need hotspot tethering so hard everyday for my job. Thanks in advance!

 

Péter Józsa

iPhone 4, iOS 7.1

Posted on Mar 11, 2014 12:35 AM

by psychoo118,Solvedanswer
psychoo118 psychoo118
Level 1 (0 points)
A:

Finally(better late than never) Apple published iOS 7.1.1 which fixes our issue. I also upgraded and managed to tether my internet. Anyway I feel very sorry for those who were affected by this issue(because they need it for their job and/or studies) and I unterstand their reaction. But keep in mind that at least they fixed it, and we shouldn't blame Apple for unreal things(like they did it on purpose, even if any evidence says it was a bug). Keep using our iphones until we can

 

Best regards,

psychoo11

Posted on Apr 22, 2014 1:19 PM

Close
psychoo118

Q: iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

  • All replies
  • Helpful answers

first Previous Page 30 of 43 last Next

  • by bernie_68,

    bernie_68 bernie_68 Apr 3, 2014 5:53 AM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 5:53 AM in response to psychoo118

    thanx apple!

     

    lost almost a complete day of vacation in a remote location for a job that's usually done in 30min (with working hotspot).

     

    WT* are you doing to us?

    _________________________

     

    iphone4 unlocked with extra plan for tethering (austria)

  • by cryobuck,

    cryobuck cryobuck Apr 3, 2014 6:30 AM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 6:30 AM in response to psychoo118

    Same problem here. Can't connect via hotspot using BASE in Germany. please fix asap

  • by Glennascaul,

    Glennascaul Glennascaul Apr 3, 2014 8:12 AM in response to BilitoRG
    Level 1 (0 points)
    Apr 3, 2014 8:12 AM in response to BilitoRG

    Tried, for WIND (italian phone carreir) it doesnt work: still "searching" icon to personal hotspot voice menù

     

    This means or not that with "searching" icon battery life will deplete more quickly???

  • by Earl Oett,

    Earl Oett Earl Oett Apr 3, 2014 9:45 AM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 9:45 AM in response to psychoo118

    Apple - move your ***! Restricting us users from choosing a network provider is inaceptable. If this issue is not solved immidiately I will switch to android and take as many people with me as I can.

  • by osty,

    osty osty Apr 3, 2014 1:16 PM in response to Earl Oett
    Level 1 (0 points)
    Apr 3, 2014 1:16 PM in response to Earl Oett

    Exact same problem here: bob in Austria on iPhone 4 16GB with iOS 7.1. I even tried the iPhone Configuration Utility on OS X to try to get the APN settings to stick, no luck.

     

    As of now this discussion has been viewed almost 46.000 times - please, Apple, please, do something about this, don't disappoint a myriad of faithful users!

  • by perdoname,

    perdoname perdoname Apr 3, 2014 2:24 PM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 2:24 PM in response to psychoo118

    Same issue here with CNT (public telecommunications company in Ecuador). They are not a virtual network operator, they own their own mobile network, but are not an apple partner. They allow personal tethering and my plan includes internet access for exactly that purpose and they don’t know anything about that problem.
    “We allow it, it should work.”

     

    Bugs can happen (OF COURSE), and this is not even the main issue. What bothers me is the lack of communication from Apple’s side.

     

    If it is a freaking bug, SPIT IT OUT – if it’s a “feature” for whatever reason, SPIT IT OUT AS WELL.

    Just let us the F know what this is about so we can ACT (do we wait, do we change the carrier, do we change the phone etc)... Instead a month goes by and we're still in the dark.

  • by Shaon.stk,

    Shaon.stk Shaon.stk Apr 3, 2014 3:01 PM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 3:01 PM in response to psychoo118

    Ultimately im here after trying to enable hotspot on iPhone 4 since im updated on ios 7.1 . Now im so tired and furious on Apple. Can u guys guess what apple want ?? The most important think i use on my phone is personal hotspot..but its now suckzz like never befor. Looking for customer to sell this **** phone.

  • by garyhyp,

    garyhyp garyhyp Apr 3, 2014 5:55 PM in response to psychoo118
    Level 1 (0 points)
    Apr 3, 2014 5:55 PM in response to psychoo118

    WHEN WILL THE ISSUE  BE RESOLVED REGARDING THE PERSONAL HOTSPOT I NEED IT WORKING AS IM ON THE ROAD A LOT???

     

    IS THERE ANY CHANCE OF APPLE GIVING US AN UPTATE AS TO WHATS BEING DONE TO SORT IT OUT?

     

    PLEASE KEEP US IN THE LOOP, LET US KNOW WHATS HAPPENING.

     

    Is there any chance someone from Apple could post something here to let us know whats happening?????

  • by Lachezar Tsochev,

    Lachezar Tsochev Lachezar Tsochev Apr 4, 2014 1:09 AM in response to psychoo118
    Level 1 (0 points)
    Apr 4, 2014 1:09 AM in response to psychoo118

    *bumps*

     

    That **** needs to stop Apple. If you've made contracts in the USA, European carriers are more than happy to deliver to their users, unlike the US. Turn that feature back on ... I'm experiencing issues with hotspot as soon as I switched to iOS 7.1. I've never jailbroken my phone because I respect the brand but if you **** with me, **** you.

  • by Bepash,

    Bepash Bepash Apr 4, 2014 2:20 AM in response to Bepash
    Level 1 (0 points)
    Apr 4, 2014 2:20 AM in response to Bepash

    When I posted here about this issue (19-mar-2014 2.12) I was quite sure that Apple would solve in a short time. I choosed Apple (iPhone-4 + iPad2 wifi) for reliability, to save time and to have no problems, ever.

     

    This is why I was happy to spend a little (much) more for Apple product.

     

    Now ... I have a 3 GB/month traffic plan with WIND (Italy) that I PAY without any chance to navigate with iPad or with any other device. I choose iPhone-4 as my mobile 3G network gateway and I pay the Carrier for APN traffic ... but since iOS 7.1 update I'm in a big uncomfortableness and uneasiness.

     

     

    What did I do wrong ?


  • by Fabysu,

    Fabysu Fabysu Apr 4, 2014 2:26 AM in response to Bepash
    Level 1 (0 points)
    Apr 4, 2014 2:26 AM in response to Bepash

    nothing except you trusted Apple

  • by timwjohn,

    timwjohn timwjohn Apr 4, 2014 2:48 AM in response to Fabysu
    Level 1 (5 points)
    Apr 4, 2014 2:48 AM in response to Fabysu

    This needs to be sorted PRONTO. The personal hotspot option is missing from my phone, but my provider does support it. Options to change personal hotspot settings are also hidden. I needed to tether in order to work while I was away, but couldn't. Very angry about this.

  • by raiher,

    raiher raiher Apr 4, 2014 4:20 AM in response to psychoo118
    Level 1 (0 points)
    Apr 4, 2014 4:20 AM in response to psychoo118

    Same problem with iPhone 4 and "Aldi-Talk" here in Germany.... :-(

     

    If Apple will not solve this problem, the iPhone 4 will be the latest Apple-phone I´ve bought!!

     

    Very angry about this too.....

  • by Lxnkin,

    Lxnkin Lxnkin Apr 4, 2014 7:07 AM in response to raiher
    Level 1 (0 points)
    Apr 4, 2014 7:07 AM in response to raiher

    Same problem...

    Germany -> ALDI Talk and iPhone 4

    Why Apple, why? Are U going to troll us?

    Dont **** with us!!! The Community is strong, dont´t forget this!!!

     

  • by philgblau,

    philgblau philgblau Apr 4, 2014 7:46 AM in response to psychoo118
    Level 1 (0 points)
    Apr 4, 2014 7:46 AM in response to psychoo118

    Same problem here.

     

    I've spent hours and hours in forums on the phone with support engineers or via chat. I spoke to my carrier and everything was fine with my account. Resetting, rebooting, changing settings. Nothing helped. The problem clearly affects users where following 3 conditions concur:

     

    1. 1. Iphone 4 or 4s
    2. 2. iOS7.1
    3. 3. Virtual Carrier

     

     

    Finally one of the support engineers, in spite of all the evidence that can be found all over web, concluded that it had to be a hardware problem and sent me to an apple store for diagnostic. Once there, the apple employee took out my SIM placed it into a new Iphone 4 with iOS7.1 and voilá, the hotspot option disappeared on a completely new Iphone.

     

    So, I'm attaching final diagnostic and conclusion from the "Genius Bar" employee. It is a shame that you need to waste so much time in order to get Apple to admit that something is wrong with their last update.

     

    Guys, just call up your support center feel free to use the below Repair No. Don't let support fool you around with excuses about faulty apps or hardware defects. iOS7.1 introduced an issue that prevents your hotspot from working if you have an iphone4/4s and use a virtual carrier.

     

     

    (Translated from Spanish)

    Genius Bar confirmation and service authorization

    Repair No: R119231345

     

    Description/problem diagnostic

    Notes on the service authorization. Problem: Customer reports to be unable to share Internet since 7.1 upgrade (uses virtual carrier). Steps to reproduce: Issue is identified as a common problem of users of iPhone 4/4s using virtual carriers since 7.1 upgrade.

    External aspect: Good

     

     

     

     

     

     

    Iphone4.jpg

first Previous Page 30 of 43 last Next