TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections
kumar.4747
Level 1 (0 points)

Q: Wifi Problem

There are three signs next to the network names; lock,  wifi indicator, and blue arrow, My problem is I dont have any blue arrow only blue i symbol. I cant access to my internet anyhow. Please sugest me what I do?

 

I have already download lated version ios.

 

Even, when I pressed the blue i symbol, there weren't any history of network means ip address, domains, and so on. Please help me out.

 

I have a IPAD 3.

 

Kind Regards

Manan

iOS 7.1

Posted on Mar 11, 2014 3:59 AM

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kumar.4747

Q: Wifi Problem

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  • by sheila_m.,

    sheila_m. sheila_m. Mar 13, 2014 9:45 AM in response to kumar.4747
    Community Specialists
    Mar 13, 2014 9:45 AM in response to kumar.4747

    Hello Manan,

     

    Thank you for the details of the issue you are experiencing with Wi-Fi on your iPhone.  I recommend the following steps:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings


    You can find the full article here:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    Additionally, you won't see the blue arrow icon with the latest iOS:

     

    TI158-connect_to_a_wifi_network-005-en.png

     

    iPhone Basics - Connect to a Wi-Fi network

    http://support.apple.com/kb/TI158

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.