HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
jacksun88
Level 1 (0 points)

Q: i just bought a apple store gift card online and i have recieved the email which contains the pin and card number , i tried to redeem on my mac and iphone , but the code was invalid, can someone help me figure out the problem ASAP

i just bought a apple store gift card online and i have recieved the email which contains the pin and card number , i tried to redeem on my mac and iphone , but the code was invalid, can someone help me figure out the problem ASAP

Posted on Mar 11, 2014 7:04 AM

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jacksun88

Q: i just bought a apple store gift card online and i have recieved the email which contains the pin and card number , i tried to red ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 11, 2014 8:01 AM in response to jacksun88
    Level 10 (133,666 points)
    iTunes
    Mar 11, 2014 8:01 AM in response to jacksun88

    How are you trying to redeem it ? If it's an Apple Store gift card then it can only be used in Apple bricks-and-mortar stores and the Apple online store - you can't use it to buy content from the iTunes store.

  • by varjak paw,

    varjak paw varjak paw Mar 11, 2014 11:38 AM in response to jacksun88
    Level 10 (169,883 points)
    Mar 11, 2014 11:38 AM in response to jacksun88

    And if it was an iTunes card purchased anywhere but from the Apple Store or within iTunes, you will need to contact the "retailer" who sold you the "card" and talk to them. Some of the sites that purport to sell iTunes cards and send you the code electronically are out-and-out frauds.

     

    Regards.