HT203421: Troubleshooting the Mac App Store

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TonyJKing

Q: App store issue

Hi There,

 

I am trying to download an app: PHOTOS DUPLICATE CLEANER, and get the following message - 'photos duplicate cleaner failed to download use the purchases page to try again'. On following this instruction, the app does not load and the purchases page says - 'an error has occurred'. I have tried downloading the app more than 20 times with the same result. I also tried downloading 2 other random apps with exactly the same result.

 

Please Help!

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.2)

Posted on Mar 11, 2014 2:54 PM

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