TS1373: iPod displays a sad iPod icon
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Q: iTunes is not recognising my iPod and now it is showing the iTunes icon with an arrow pointing to it from the USB cable. Can ... iTunes is not recognising my iPod and now it is showing the iTunes icon with an arrow pointing to it from the USB cable. Can I restore the iPod? more
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Helpful answers
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Mar 13, 2014 10:01 AM in response to Sue Bucklandby griff w,Hi there Sue Buckland,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
https://support.apple.com/kb/ht1808
-Griff W.