iTunes is not recognising my iPod and now it is showing the iTunes icon with an arrow pointing to it from the USB cable. I can't access my iPod at all. I can't switch it off. I still have everything in iTunes.
How can I restore the iPod?
Hi there Sue Buckland,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
Retrieving data ...