Has anyone ever chatted with Apple via https://getsupport.apple.com/

Question

Has anyone ever chatted with Apple via https://getsupport.apple.com/

You're all set.

You have asked to start a chat session with Apple Support now.

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Start another chat session.

iPhone 4

xxxxxxxxxxxxxxx

Restore or update not working as expected

That was about 30 Minutes ago. Has anyone ever chatted with Apple via their support website? I am still without a phone due to the 7.0.6 debacle and now with their latest release it still doesn't update properly. The thing that upsets me the most is that they want me to call them on my device, my device doesn't work. It's simple. I updated phone 3 weeks ago, I did so without any choice, it bricked my phone, i've talked to Verizon and everyone else, I am not rich, or even draw enough income to afford insurances and such, this was not my fault and I suspect many others have had the same problem. I'm missing work, I am at my wits end. Please help someone. If all you have to offer in response is that I should get applecare or extended warranty don't bother. They offer a service and we should expect nothing less and that is a complimentary chat session. I've never seen them type a single letter. Help please.

iPhone 4, iOS 7.0.4

Posted on Mar 11, 2014 3:46 PM

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Answer 1

Aug 20, 2014 11:39 AM in response to Mac GigaBytes

no

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Answer 2

MSBOB

Level 1

5 points

Aug 20, 2014 12:08 PM in response to Mac GigaBytes

You always have a choice to do the update its yes or no. Call from another phone like home phone.. Skype.. talktone if you have a tablet.. there are free VOIP options out there. I am sure that Apple will be willing to do what they can to help you. If your out of warranty just ask them if they can give you an exception since it was an update that caused the issue. the worst they can say is that they can't but i am willing to bet that they will from my experience.

The chat app may be down you can always check here https://www.apple.com/support/systemstatus/ it does not seem to be any issue right now but I don't know about when you needed it

Good luck and don't be so bitter its not worth the headache 🙂

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Answer 3

Aug 20, 2014 12:21 PM in response to MSBOB

not bitter at all. just being honest

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Answer 4

augratin

Level 1

68 points

Jan 10, 2015 9:07 PM in response to Mac GigaBytes

I had a successful chat session yesterday (January 10/2015) but the problem is unresolved so I went back to the apple support page and now there is only an option to email or call. The chat applet isn't there any more! I even got the chat support link from my browser history to make sure I'm going to the same place. It's Sunday now but chat is supposed to be 24×7. If I click on the link in the email they sent me, it opens the same page with only call and email support options. So frustrating.

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Answer 5

petermac87

Level 5

7,447 points

Jan 10, 2015 9:09 PM in response to augratin

Especially seeing that this post is 10 months old.

Pete

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Answer 6

augratin

Level 1

68 points

Jan 10, 2015 11:11 PM in response to petermac87

What has that got to do with anything? It didn't work ten months ago, and it doesn't work now.

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Answer 7

petermac87

Level 5

7,447 points

Jan 10, 2015 11:18 PM in response to augratin

Because most here ignore such old posts and you get a better response starting your own thread.

If you wish to bring it to Apple's attention, as they are not here, then leave them feedback

Cheers

Pete

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Answer 8

Apr 2, 2015 5:00 PM in response to Mac GigaBytes

I waited about 10 minutes for my chat to start and then selected the "Start another chat" option. A chat box pulled up immediately with the original case ID number listed at the top of the "new" chat. Was chatting within half a minute.

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Answer 9

Jan 26, 2017 1:58 AM in response to magillicuttytoo

Thank you. You have saved my time and made me one step closer to getting my issue fixed. I legit created an account just to give you the credit you deserve.

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