HT202716: Update the software on your Apple TV

Learn about Update the software on your Apple TV
AshleyC68

Q: Why isn't the movie I purchased on Apple TV in my iTunes library?

Why isn't the movie I purchased on Apple TV in my iTunes library? I purchased a move using Apple TV and have watched it a couple of times. I wan't to download it to my iPad, but it is not listed in my library. I was also not emailed an iTunes receipt, like I have always been for other purchases.

Apple TV

Posted on Mar 11, 2014 4:39 PM

Close

Q: Why isn't the movie I purchased on Apple TV in my iTunes library?

  • All replies
  • Helpful answers

  • by vazandrew,

    vazandrew vazandrew Mar 11, 2014 5:30 PM in response to AshleyC68
    Level 6 (19,247 points)
    Apple TV
    Mar 11, 2014 5:30 PM in response to AshleyC68

    Do you mean it's not showing up under your purchase history? Was this a full purchase or simply a rental on Apple TV?

     

    Note: Movie purchases need to be downloaded into your iTunes library on other devices by going to the iTunes store - purchased (under quick links)

  • by euphemiaa,

    euphemiaa euphemiaa Mar 11, 2014 6:32 PM in response to vazandrew
    Level 1 (0 points)
    Mar 11, 2014 6:32 PM in response to vazandrew

    Am having the same problem. I bought the movie but it's not showing up as purchased under my iTunes library. If I want it on my iPad it looks like I can't do anything except buy it again. And don't want to do that obviously

  • by vazandrew,

    vazandrew vazandrew Mar 11, 2014 8:02 PM in response to euphemiaa
    Level 6 (19,247 points)
    Apple TV
    Mar 11, 2014 8:02 PM in response to euphemiaa

    Are you referring to your iTunes library or your purchased history? As stated above you need to download it again from the store on other devices, it won't automatically appear.

     

    If it's not in your purchased history, and you are sure you've purchased it you will need to contact iTunes

  • by Carla Marshall-Waggett,

    Carla Marshall-Waggett Carla Marshall-Waggett Mar 14, 2014 4:47 AM in response to AshleyC68
    Level 1 (5 points)
    Mar 14, 2014 4:47 AM in response to AshleyC68

    vazandrew is correct, and the important point being "other devices". I had the same issue; I purchased a movie through ApplteTV and watched it. When I went to download it to iTunes on my Mac, it wasn't anywhere to be found, even under Purchases in the quick menu. It was listed under my account as being pourchased, however. When I went to find it on my iPad, though, it was right there under Purchases! I downloaded it from iCloud to my iPad. When I then connected my iPad to my Mac, it transferred the movie to my iTunes library on my Mac.

     

    Weird, but... not the weirdest I've seen from Apple